Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Lead Security Tools Engineer on the Security Solutions team, you will oversee the technical management and operation of security solutions by designing, building, and optimizing enterprise-scale tools and platforms that support various internal teams in security as well as ITSM processes. This technical position is responsible for ensuring the stability, efficiency, and full operational capability of solutions that enable effective monitoring, assurance, and response across the organization. You will collaborate closely with subject matter experts to deliver and maintain scalable and impactful security platforms. This position is an individual contributor role reporting to the Director, Identity & Access Management and Security Solutions. Responsibility Implement and lead the optimization of enterprise security tools (e.g., EDR, firewalls, cloud security posture management) to support internal security teams Design and execute complex, robust integrations between security tools and other IT or security platforms to enhance detection and response capabilities Serve as a technical escalation point for complex, cross-functional security tooling issues and lead technical resolution and root cause analysis for systemic failures Collaborate with IT, security, and operations teams to ensure seamless integration and operation of security tools Monitor tool health, coverage, and effectiveness; generate and analyze reports to identify gaps or areas for improvement Automate repetitive tasks and processes using scripting or orchestration tools to improve efficiency and consistency Lead the evaluation, testing, and integration of new security tools and technologies as business needs evolve Develop and maintain documentation for tool configurations, integrations, and standard operating procedures Serve as a subject matter expert (SME) for security tools across various security domains, providing technical guidance and support to internal security teams and stakeholders Contribute to the long-term security tooling roadmap for the Security Solutions team, focusing on technical feasibility, lifecycle management, and process efficiency Mentor and support the development of team members Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s degree in Computer Science, Information Security, Information Technology, or a related technical field, or equivalent practical experience 12+ years of cybersecurity or IT experience, with 8+ years focused on the design, deployment, and operation of enterprise security tooling Experience across multiple security domains (e.g., Endpoint, Identity), with a track record of applying cross-domain knowledge to engineer and manage security solutions. Experience with coding for tool integration and automation (e.g., Python, PowerShell, Go, or similar), including experience with APIs, scripting, and workflow automation Experience enabling security policy and risk reduction through the technical implementation and optimization of security tooling Experience working within ITSM ecosystems (such as ServiceNow or equivalent) and a solid grasp of ITSM principles Preferred Demonstrated analytical and problem-solving abilities, with a track record of working both independently and collaboratively with subject matter experts Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and non-technical audiences Experience deploying and managing enterprise security solutions across various domains (e.g., Endpoint, Data Security) at scale Experience managing vendor relationships and engagements for security tooling Experience integrating security tools with SIEM, SOAR, or ITSM platforms Familiarity with infrastructure-as-code (IaC) to