Principal Customer Engineer - AI (Singapore)
at F5
Posted 9 hours ago
No clicks
- Compensation
- Not specified
- City
- Singapore
- Country
- Singapore
Currency: Not specified
As our Principal Customer Engineer, you’ll lead technical onboarding and implementation for new customers and serve as the customer’s primary post-sales technical point of contact. You’ll collaborate with Solutions Engineering, Services, and Support to drive adoption, reduce time-to-value, and lay the foundation for long-term partnerships in the fast-growing AI security market. This hands-on, high-impact role requires leadership across on-prem, hybrid, or complex SaaS implementations, with a focus on customers' engineering and security teams. You will gather feedback for the roadmap and help shape future services.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Role Overview:
As our Principal Customer Engineer, you’ll play a critical role in ensuring customer success from the moment a deal is signed. You’ll lead technical onboarding and implementation efforts, serve as the customer’s primary post-sales technical point of contact, and work closely with Solutions Engineering, and Support to drive adoption, reduce time-to-value, and lay the foundation for successful long-term partnerships.
This is a hands-on, high-impact role for someone who thrives in early-stage environments, wears many hats, and wants to help shape the customer journey in a fast-growing AI security market.
Sounds interesting? Read on!
What You’ll Do:
Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics
Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams
Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably
Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps - on either side - and escalating as needed
Collaborate cross-functionally with Sales, Engineering, Services and Product to ensure successful handoffs and knowledge sharing
Document repeatable processes, technical guides, implementation templates, and internal runbooks
Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams
Act as a customer advocate, gathering feedback and insights to inform roadmap and future services
What You’ll Bring:
8+ years in a post-sales technical role (e.g., TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar)
Red Hat Certified Specialist in OpenShift Administration
Experience building and/or deploying AI Systems/Applications
Strong understanding of enterprise infrastructure (e.g., networking, containers, security protocols)
Experience leading technical deployments (on-prem, hybrid, or complex SaaS integrations)
Experience working with enterprise customers in regulated industries (huge bonus: AI/ML or cybersecurity products)
Excellent communication and project management skills - you can set expectations, drive timelines, and keep everyone aligned
What You’ll Get:
Hybrid working mode
Career growth and development opportunities
Recognitions and Rewards
Employee Assistance Program
Competitive pay, comprehensive benefits, and cool perks
Dynamic Diversity & Inclusion Interest Groups
Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!
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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
