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Escalation Engineer -Data Loss Prevention

at Fortinet

Mid LevelNo visa sponsorshipCybersecurity

Posted 12 hours ago

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Compensation: Not specified GBP
City: London
Country: United Kingdom

Join Fortinet as an Escalation Engineer focusing on Data Loss Prevention in London. You will work with the support team to identify root causes of customer issues, own escalated cases through resolution, and replicate problem scenarios to drive rapid workarounds and fixes. You will collaborate with the R&D team to communicate bugs and test fixes, develop debugging tools, and become a specialist in Data Loss Prevention and Insider Risk Management for customers and partners. This role offers the opportunity to contribute to ongoing product improvements and provide expert guidance in a cybersecurity-focused environment.

Location: LONDON, United Kingdom

Escalation Engineer- FortiDLP- London - Office based 4 days a week in Moorgate, London

work alongside members of our support organisation to identify and diagnose the root cause of our customers’ technical issues.
take ownership of escalated support cases and ensure each one is managed through to resolution to the customer’s satisfaction.
be responsible for replicating problem scenarios, analysing logs, and identifying workarounds
work with our R&D team to clearly communicate bugs and test fixes and ensure speedy resolutions for customers
work on tools to assist others with future debugging and contribute supportability enhancement requests for our program of ongoing product improvement
become a specialist in our Data Loss Prevention and Insider Risk Management solution, and be able to provide expert advice to our customers and partners

Requirements

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

Can demonstrate outstanding technical ability or has achieved excellent academic results from a recognized university.

Has a passion for solving complex problems and reverse engineering things.
Has experience with REST APIs and JSON
Has some level of programming or scripting skills, e.g. Python or Shell scripting
A genuine interest in learning about new technologies

It is also considered a bonus if you have:

Experience working with Data Loss Prevention (DLP) software
In depth Windows or macOS knowledge, ideally with experience of domain administration
Working knowledge of Linux and associated tools
A practical understanding of how data is protected at rest and in transit, including the particulars of TLS, PKI, encryption, key management, identity management and RBAC
Experience with Kubernetes, Google Cloud, or Amazon Web Services (AWS) is a plus

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

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Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of our rapidly growing business.

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