Technical Support Engineer
at Fortinet
Posted 8 hours ago
No clicks
- Compensation
- Not specified
- City
- Utrecht
- Country
- Netherlands
Currency: Not specified
Provide technical support and assistance to Fortinet certified partners and customers, conducting real-time troubleshooting sessions. Test and reproduce partner/customer issues in a laboratory and manage escalations from the Level 2 technical support team. Report software and hardware related issues to R&D and collaborate with a multicultural TAC team in the EMEA region. Requires fluent English, extensive networking/security experience, and a customer-oriented attitude to help protect Fortinet customers.
Location: Utrecht, Netherlands
Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .
We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.
As a technical support Engineer with Fortinet you will:
- Provide technical support and assistance to Fortinet certified partners and customers
- Run real-time troubleshooting sessions with partners/customers
- Test and reproduce partner/customer issues in Laboratory
- Working on escalations from Level 2 technical support team
- Report Software/Hardware related issues to R&D department
Requirements:
- Fluent English and other CEE languages
- 10+ years of experience in networking or security industry
- In-depth knowledge of TCP/IP
- Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
- Proficient spoken and written English
- Positive, communicative and customer oriented attitude
- Ability to work in multicultural team environment
- Quick learner
- In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
- Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)
- Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
- Familiar with Web application security and vulnerabilities (experience with exploits is plus)
- Having Fortinet certification (NSE4 Fortigate Adminsitrator)
- Knowledge of scripting / programming / automation
Desirable
- Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)
- Knowledge of database maintenance and SQL
Education:
- Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
- Master Degree in Electrical Engineering or Computer Science preferred
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