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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in of Sr. Associate director – Operations manager

In this role, you will be responsible for the design, implementation, and management of efficient global operational processes for all COO related activities for the Capability, including Workforce Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management

In this role, you will

• Workforce Strategy & Management– Define and maintain a rolling 3-year Service line workforce plan in line with Cybersecurity Financial Plan and aligned to the wider GCIO & Group workforce & location strategies. Partnering with the GCIO & GBGF Workforce pillar head and People partner teams, to cascade & execute across all Service Line resources, the 3 pillars of workforce lifecycle
• Financial Management – Responsible for the management of the multi-year Service Line FRP (FTE and $) including: Effective budgeting, planning and cost management processes for total spend across Service Line ,Identification of and delivery against cost optimization levers Accurate monthly & FY forecasting & accruals ,full recovery of all global costs ,detailed & clear reporting and MI including transparency of cost base for senior Service Line leadership team through accurate, consistent, and timely reporting.
• Third Party Management – Deal Initiation - Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling – this will need to happen for not only new deals but also with the current landscape of providers. Provide 3rd party requirements to procurement. Analyze options and support the development of Business Cases. Review, plan and priorities funding options across RTB, CTB, and other portfolios (e.g. LTO)
• Negotiation & Contracting - P&L development and business case updates. Confirm financial, workforce and recharging model. Support procurement with commercial negotiation, assessment, and deal structuring.
• Approvals & Execution - Confirm contract meets requirements, including funding and P&L impact. Ensure pre-contract TPEM tasks complete. Manage Third Party Spend (TPS) approval process. Support approval briefings, incl. COO, Finance and Tech. Update forecasts and manage budget/funding and workforce requirements. Submit and/or manage Purchase Orders
• Post Execution - Validate benefit claims. Manage financial, workforce and recharging requirements (including forecasting, invoicing, global contract distribution and balance sheet). Refresh objectives and strategy review at agreed date – with sufficient time prior to the next negotiation period so that we can lock in on any new or changed requirements or needs. Oversight of Third-Party Engagement Management (TPEM) tasks completion, vendor performance, and associated risk management
• Portfolio & Accountability – Service Line Portfolio Oversight & Practices - Responsible for the management and oversight of the Change Portfolio for their Service Line/s. Facilitate the definition of key milestones for all programmes and co-ordinate the setup of these programmes within Clarity. Provide detailed reports / MI to support monitoring & tracking of deliverables across the Service Line Portfolio, track milestones, ensure appropriate accountability for timely delivery, and early intervention/escalation on any challenges delivery risks. Hold delivery leads to account against execution plans, challenge and escalate where necessary, drive clear accountability and scope for delivery leads, drive consistent practices and tooling and work with GBGF & Central GCIO COO Portfolio team and Group Transformation to adopt best practice.
• Service Line Portfolio Finance & Benefits - Oversight of programme financial reporting tracking forecast/actuals, Management of GPDM interlocks and budget, Track, validate and report programme financial benefits.
• Governance – Manage their Service Line CIO’s commitments across governance forums, writing papers, proactive management of actions. Analysis, stakeholder engagement and support to external parties, on behalf of / in support of their CIO

To be successful in this role, you should meet the following requirement :

• Proven track record of senior executive leadership and management roles within the financial services industry, preferably within multinational banks
• Strong verbal and written communication skills – able to translate complex situations into a simple digestible message and able to tailor message according to the target audience. Able to create impactful presentations and updates for a senior audience.
• Understanding of Cybersecurity together with a broad technology and risk management experience. This includes but is not limited to cybersecurity control design and implementation, operational process and incident response and knowledge of the external environment - regulatory, political, competitor and market
• Track record of with creating and leading a high-performance global team
• Key influencer of people – can demonstrate exemplary teamwork and collaboration skills with ability to gain buy in and support to driving an end state design through to execution.
• Experience of managing within a complex matrix environment
• Deep financial and commercial awareness
• Demonstrable experience in managing significant financial and resource plans, organizational transformation, and project portfolio management.
• Ability to manage and mitigate operational risk effectively.
• Develops and maintains long term relationships with highly critical stakeholders internally and externally.

You’ll achieve more when you join HSBC

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Issued by – HSBC Software Development India