We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• Oversee and manage a team of 5, with a shift rota ensuring Access Management services are provided on a 12 x 5 basis aligned to UK time zone, deliver 24/7 on-call support for Priority 1 (P1) and Priority 2 (P2) incidents.

• Manage work queues in ServiceNow, ensuring SLA’s are met, all work is managed according to ticket adherence standards and customer service is professional and to a high standard

• Excellent understanding of Identity Access Management Processes including strong knowledge of AD, AAD, MFA, Data share permissioning, task management

• Deliver weekly, monthly, and quarterly metrics and management information (MI).

• Involvement in projects as and when required

• Understand how to fulfil information requests related to Access Management.
• Provide evidence for internal and external audits as required.
• Monitor and investigate access alerts and anomalies.
• Drive Continual Service Improvement (CSI) and process automation initiatives.
• Provide subject matter expertise (SME) advice and guidance for projects.
• Support post-incident reviews and root cause analysis.
• Participate in service reviews and governance meetings.
• Fulfil emergency or expedited exit requests promptly.
• Create, review, and maintain documentation and procedures for IDAM services.
• Liaise with internal and external support teams as required.

Knowledge:

• Strong understanding of Identity and Access Management (IDAM) principles.
• Expertise in Active Directory (AD) and Azure Active Directory (AAD) administration.
• Familiarity with MFA technologies and access control mechanisms.
• Incident and request management experience within ITIL framework
• Ability to produce accurate reports and audit artefacts.

Skills:

• Team Leadership skills
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities.

Experience:

• 10-15 years experience in identity and access management processes and technology.
• A good understanding of security risks.
• Experienced in working with UK stakeholders.

Educational Qualification:

• Graduate in any discipline

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Location: Pune, Mumbai

Time Type: Full time