The Personal Investor Incident Response Lead plays a critical role in strengthening the resilience of Vanguard’s Personal Investor business by leading crisis management and business continuity efforts across the division. Embedded within the Personal Investor Business Continuity team, this role serves as a strategic connector between business leaders, the Incident Response Team (IRT), and Enterprise partners to ensure effective preparedness, response, and recovery during incidents. The position combines hands-on incident leadership with program oversight, executive engagement, and continuous improvement, offering the opportunity to directly influence measurable risk reduction and the future of resiliency across Personal Investor and the enterprise. This role offers meaningful exposure to executive leadership, enterprise‑wide initiatives, and complex risk scenarios, creating strong opportunities for accelerated growth and career progression across Business Continuity, Controls & Oversight, Risk, and other partnering functions.

Core Responsibilities

• Navigate across the Personal Investor division and Enterprise to monitor business health and provide direction, oversight, and influence on IRT activation and focus, partnering closely with IRT leadership and key stakeholders.
• Convene and lead the Personal Investor IRT during divisional incidents, facilitating effective incident response, demonstrating strong stakeholder management and problem solving, and providing business continuity thought leadership to drive business recovery.
• Lead incident post-incident reviews (PIRs), including root cause analysis, data collection, and executive-level communications, and translate insights into actionable resilience improvements.
• Develop playbooks and lead exercises focused on improving response capabilities for key risks and current events.
• Manage executive stakeholder engagement by delivering periodic updates on IRT program health, using data analytics and storytelling to influence decisions and drive continuous improvement.
• Act as the connective tissue between the Personal Investor IRT and Enterprise crisis management functions to ensure alignment and consistency.
• Operate as a strategic player-coach, driving resilience initiatives across the Personal Investor Contingency team, coaching junior analysts, and strengthening integration across planning, testing, and crisis management workstreams.
• Promote engagement, development, and a shared strategic direction for business continuity through strong cross-team partnerships.

Qualifications

• Minimum of five years related work experience. Three years of business contingency or disaster recovery management experience.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Certified Business Continuity Professional (CBCP) (CBCP) or Master Business Continuity Professional (MBCP) is preferred, Associate Business Continuity Professional (ACBP) (ABCP), Certified Information Systems Auditor (CISA) (CISA), Certified Information Systems Security Professional (CISSP) (CISSP), or progress towards business continuity planning certification is preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.