Product Support Engineer II
at Zscaler
Posted 6 hours ago
No clicks
- Compensation
- Not specified INR
- City
- Not specified
- Country
- India
Currency: INR
Product Support Engineer II at Zscaler in Bangalore. You will provide second-line debugging for security and network issues alongside Engineering, analyze customer use-cases to influence the product roadmap, and document incident resolutions with a focus on novel solutions. You will help create training programs, support professional growth of colleagues, and mentor other engineers on advanced troubleshooting and case management. This role blends hands-on technical problem solving with collaboration to advance cloud security outcomes.
About Zscaler
Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.
Role We are looking for a Product Support Engineer II based in Bangalore, reporting to the Sr Manager, Product Support within the GCS department. You will become the 'go-to' person for consulting with enterprise customers and making your mark on the product roadmap at the forefront of the world's cloud security leader. You will join a team of innovation champions with a shared vision for the limitless possibilities of cloud security and business enablement
What you’ll do (Role Expectations)
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Provide second-line support to debug complex security/network issues and assist customers with testing and troubleshooting alongside Engineering
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Analyze customer use-cases to provide critical input on product and code changes throughout the entire product cycle
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Create accurate entries in the technical support database to document incident resolutions, focusing on novel solutions not found in the existing knowledge base
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Assisting in the creation of training programs and fostering a collaborative team environment by supporting the professional growth of your colleagues
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Mentor other engineers on advanced troubleshooting, debugging, and high-level case management skills
Who You Are (Success Profile)
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You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
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You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
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You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
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You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
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You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
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At least 6 + years of professional experience and a deep understanding of HTTP and TCP/IP
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Practical experience with network transformation technologies such as MPLS, SD-WAN, or WAN Optimization
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Advanced proficiency in reading and interpreting packet captures to diagnose network issues
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Proven troubleshooting knowledge combined with hands-on design and implementation experience
What Will Make You Stand Out (Preferred Qualifications)
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Professional background in Internet and Security technologies including SWG, Sandboxing, Firewalls, DLP, and VPNs
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Active vendor certification such as CCNA or an equivalent industry credential
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Comprehensive knowledge of web security, network infrastructure, proxies, and NGFW
#LI-Hybrid
#LI-RG
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
