Hardware Service Asset & Configuration Management Analyst
at Alphabet
Posted 19 hours ago
No clicks
- Compensation
- Not specified USD
- City
- Philadelphia
- Country
- United States
Currency: $ (USD)
The Hardware Service Asset & Configuration Management Analyst oversees asset lifecycle processes, audits, lease return management, and stockroom access across domestic and international locations. As a ServiceNow subject matter expert, the role collaborates cross-functionally to maintain data integrity and process consistency while supporting warehouse operations as needed. This is a full-time, on-site position located in Wayne, PA with a five‑days‑a‑week office schedule and occasional after-hours support for international locations.
Note:
Core Responsibilities
Audit Processes
- Manage and execute help desk and stockroom audits across domestic and international sites.
- Hold sites accountable for timely audit completion and discrepancy resolution.
- Reconcile audit results and report findings and corrective
Monthly Lease Return Management
- Compile monthly lease return lists, ensuring all eligible devices are included.
- Prepare return files for submission to vendor.
- Scan applicable devices into appropriate ServiceNow asset category.
- Use filters to validate device eligibility and ensure accurate returns.
- Release Apple products from the environment using ABM.
- Close out all required ServiceNow asset tasks prior to shipment.
Quarterly Stockroom Access Review
- Conduct quarterly reviews of stockroom access.
- Identify required access additions or removals.
- Partner with Vanguard Global Security to resolve any issues or exceptions.
- Process physical restricted security access removal requests in the designated system.
Warehouse Support
- Provide hands-on warehouse assistance when needed.
- Occasionally manage incoming deliveries and shipments.
- Ability to lift 35 pounds.
- Occasionally manage incoming deliveries or shipments.
- May be required to utilize pallet jacks to move equipment safely. Training provided.
- Complete Material Transport Requests and related tasks in warehouse associate's
Asset Lifecycle Management
- Track assets throughout the procurement, deployment, refresh, and disposal lifecycle.
- Maintain accurate asset records, including lease dates, location, ownership, and status.
- Manage asset intake and retirement procedures.
ServiceNow (SNOW) Subject Matter Expert
- Validate ServiceNow changes across all regions through multi‑layer testing.
- Support Torpedo/Harpoon processes and related workflows.
- Create reports and update dashboards
- Minimum of one year related work experience.
- Undergraduate degree preferred in a related field or the equivalent combination of training and experience.
- Foundational experience using Power BI, including building basic reports, dashboards, or visualizations.
- Interest in or exposure to data analytics, including interpreting datasets, identifying simple trends, or supporting data‑driven decision‑making, strict adherence to processes.
- Ability to learn and apply reporting or analytical tools in support of operational and audit‑related workflow.
- Willingness to learn how to write process and procedures.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
