eero is looking for a Sr. Field Product Quality Engineer (RMA) who’s passionate and takes great pride in launching high-quality products into the consumer market. The position will collaborate closely with cross-functional team members to monitor, triage, and diagnose field quality issues, manage quality alerts related to suppliers and drive corrective actions with external partners to prevent future quality events. This position will also focused on all RMA line bringup includes qualification, review of sourced infrastracture and make sure RMA line is live and well. This role will manage performance validation testing requirements, performance and diagnostics criteria, as well as support quality management system (QMS) implementations with partners to ensure that product is ready for refurbishment.

In this role, you will manage several high priority activities including develop presentations and reports, interact and provide direction to internal teams, as well as CMs, JDMs and/or ODMs based in Asia Pacific, lead and facilitate resolutions for issues, approach and methodology disputes among the internal team and others including suppliers and manufacturing partners. In addition, the position will be able to travel to Asia Pacific to facilitate and audit quality systems & performance and ensure process effectiveness and compliance by the manufacturers, suppliers and eero operations.


Key job responsibilities
- Own the coordination, implementation and execution of test, triage and inspection processes and equipment for hardware returned units.
- Collaborate with in-region operations and quality team members to implement effective processes for incoming materials (IQC), work-in-process (WIP) and finished goods (FG), including inputs for any necessary Reliability test specification, validation and qualification activities.
- Contribute to the product quality criteria and determine if the product meets expectations.
- Work independently and with project team members to develop, design, control and meet deliverables, including quality plans, manufacturing and inspection documentation and test methods.
- Collaborate with technical teams to perform root cause failure analysis and implement corrective and preventive actions to preclude recurrence.
- Support implementation of closed-loop systems on product related issues during EFFA (Early Field Failure Analysis) phase as data are collected and reported via social media, customer support, and the RMA centers.
- Respond to manufacturer audit findings by proposing and implementing necessary corrective and preventative actions.
- Drive corrective actions related to field returns and review and verify non-conforming materials with factory engineering.
- Build, analyze and mine data using various database systems, such as install base, NetSuite, Zendesk, JIRA, Looker, manufacturing test and external partners’ shop-floor traceability.
- Lead and perform final product release activities in accordance with established procedures, production schedules, and gate exit requirements.
- Develop and prepare documentation, post reports, drive quality metrics and communication
- Drive respective teams responsible for issues until a decision or solution is reached.
- Own the coordination, tracking, reporting and closure of field quarantines, reworks or recalls.
- Track issues and task progresses in Jira and understand BOM components and layout with a PLM system (i.e. Arena, Agile, etc.)
- Travel as required for up to 25%

Basic Qualifications

- BS degree in Quality/Electrical/Electronics/Mechanical Engineering
- 10+ years of Hardware Quality Engineering experience working with Refurbished in Asia Pacific
- 10+ years of experience in consumer electronics manufacturing
- Experience with Sensors, RF and/or Wi-Fi based products.
- Experience with industry standards (IEC, UL, ASTM, ANSI, TUV, ISO, IPC, MIL, etc.)
- Expert knowledge of wireless on Wi-Fi networks, intermediate knowledge on mesh network and Bluetooth, and basic knowledge on other emerging wireless technologies (such as LPWA)
- - BS degree in Quality/Electrical/Mechanical Engineering
- - 10+ years of Hardware Quality Engineering experience working with New Product Introductions in off-shore manufacturing organizations
- - 10+ years of experience in consumer electronics manufacturing
- - Experience with Sensors, RF and/or Wi-Fi based products.
- - Experience with industry standards (IEC, UL, ASTM, ANSI, TUV, ISO, IPC, MIL, etc.)
- - Expert knowledge of wireless on Wi-Fi networks, intermediate knowledge on mesh network and Bluetooth, and basic knowledge on other emerging wireless technologies (such as LPWA)

Preferred Qualifications

- Strong wireless network fundamentals and understanding of networking protocols
- Excellent QA aptitude and ability to drive process improvements
- Demonstrated abilities driving operational excellence and best practices
- Ability to understand functional/technical specifications and analyze data
- English is required with a high level of written and verbal communication skills which may be called upon to construct meeting agendas and lead meetings with internal and external participants.
- Experience working on high volume and complex electronics products.
- Excellent computer skills (including, but not limited to: Windows/Mac, Word, Excel, PowerPoint, Visio, MS Project, Internet Search Skills.
- Proactive self-starter with a willingness to learn and grow attitude
- Effective presentation and project management skills
- Demonstrated problem solving and root cause analysis skills
- High energy to work in a fast-paced start-up environment

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