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Process Improvement Associate II- AI Automation Support

at J.P. Morgan

JuniorNo visa sponsorshipData Engineering

Posted 12 hours ago

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Compensation: Not specified
City: Not specified
Country: United States

Process Improvement Associate II- AI Automation Support is responsible for assessing complex business requirements and determining feasibility for AI-driven automation solutions. You will design sophisticated solutions with business and delivery leads, oversee end-to-end configuration of automation requests, manage internal client relationships, and deliver executive-level presentations and status updates. The role includes enabling enhanced automation, documenting best practices, and delivering training for in-house developers and junior team members across the line of business. Additionally, you will build scalable low-code automation for Home Lending, transform data, and partner with business teams to support cross-functional initiatives.

Location: Jacksonville, FL, United States

Embark on a rewarding and challenging career in Process Improvement with our dynamic team in Organizational Effectiveness and Oversight (OEO) where we provide Home Lending with innovative tools to better serve customers, guide employees through change and ensures successful adherence to core functions and regulatory requirements. OEO is the centralized utility responsible for managing business change, resolving escalated customer complaints, developing automated business solutions, executing program management, leading employee readiness, responding to employee feedback, ensuring proper fee treatments, processing vendor invoices and providing oversight and foundational support. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As a Process Improvement Associate II- AI Automation Support in AI Operations and Automation, you will be known as a Data Solution Senior Developer that is responsible for assessing complex business requirements for development feasibility of the solution. You will create sophisticated solutions in coordination with business and delivery leads, adhering to lifecycle methodology and Intelligent Solutions Control Standards and you will oversee the entire configuration process for automation requests, maintains internal client relationships, and provides executive-level presentations and status updates. Your role will include supporting enhanced automation solutions, documenting best practices, and delivering training programs for in-house developers in addition to sharing knowledge and expertise with junior team members and in-house developers across the line of business (LOB).

Job responsibilities

Review and understand complex business requirements and determine feasibility of development, with one or more tools from the advanced low-code toolkit
Create sophisticated solutions in coordination with the business and delivery leads in accordance with lifecycle methodology and the Intelligent Solutions Control Standard where applicable
Serve as the project manager, overseeing and managing the entire configuration process for automation requests from internal customers and manage internal client relationships between the business, finance, key stakeholders, and solution users
Create executive-level presentations and status updates provided to clients and stakeholders
Maintain support for internally built solutions ensuring scalability and robustness
Partner with peers on the Center of Excellence team to provide planning and implementation support
Provide support for enhanced automation solutions, ranging from process creation and validation to user training and security access
Document and distribute best practices/standards for usage of automation & data transformation technologies for internal client usage
Deliver and/or recommend training programs to enable business in-house developers
Provide support and share knowledge and expertise with the junior team members and in-house developers across the line of business (LOB) as needed

Required qualifications, capabilities, and skills

2+ years’ applied knowledge in solution development using Alteryx, Tableau, or any mining, transformation, or visualization tool
Proficiency in Microsoft Office applications
Ability to support the delivery of high-quality results under tight deadlines
Analytical Thinking with ability to systematically organize, compare, and evaluate various aspects of a situation and environment to comprehend and identify key or underlying information with strong logical reasoning
Communicate complex financial concepts and calculations to management or internal/external parties in a clear and succinct manner with strong oral and written communication skills
Problem Solving with ability to identify and differentiate the symptoms and root causes of issues and problems.
Building relationships adopting and exhibiting practices to strengthen and maintain productive relationships and manages internal and external client expectations

Preferred qualifications, capabilities, and skills

Strong SQL skills for querying databases (e.g., Oracle, AWS) and knowledge of Python language
Familiarity with Extract Transform Load (ETL) processes and data transformation techniques
Experience with data visualization tools (e.g., Tableau, Qlik, Power BI)
Alteryx Designer Advanced Certification
Exposure to the banking or financial services industry, including familiarity with banking products
Coursework or demonstrated interest in finance or business analytics is a plus
Experience in training or product, program, or process-related presentation

Build scalable low-code automation for Home Lending; transform data; partner with business/manage client relationships; support teams

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