Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Data Center Senior Analyst to join our Digital Nexus organization. This is an On-Site work opportunity.

Responsibilities:

• Serve as the primary point of contact for IT customers, providing hands-on support for their technical needs within the data center environment; manage the day-to-day operations of the data center, including server hardware, network infrastructure, and data center security
• Maintain data center policies and procedures to ensure compliance with industry standards and best practices; keep DC hardware asset lifecycle processes including inventory tracking as well as HD & Media destruction
• Assist with the installation, configuration, and maintenance of data center equipment, ensuring compliance with established standards and procedures; collaborate with IT teams to coordinate and execute equipment moves, additions, and changes within the data center, ensuring minimal disruption to IT services
• Respond to customer inquiries and service requests in a timely and professional manner, providing accurate and helpful information and resolutions; maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions, ensuring proper tracking and reporting of incidents
• Escalate complex or unresolved issues to appropriate teams or DC Lead Engineers, following established escalation procedures; provide backup support to Batch Operations team supporting IWS/TWS job scheduling
• Stay updated with the latest technologies and best practices related to data center operations, continuously enhancing knowledge and skills to provide effective support to IT customers; participate in on-call rotations and be available for shift work, including possible night shifts, to provide 24/7 support for data center operations
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum two years of recent experience in data center operations, with a focus on data center planning, hardware installations, network infrastructure, and data center security
• Bachelor's degree from an accredited college or university is preferred; minimum high school diploma or GED required
• Basic understanding of IBM Tape library functions and Backup Media handling; excellent problem-solving and analytical skills, with the ability to identify and resolve technical network and infrastructure cabling issues
• Knowledge of Sunbird dcTRACK and PowerIQ administration a plus; knowledge of Raritan Command Center KVM/Console infrastructure and administration a plus; knowledge of ServiceNow AMDB, Inventory Management as well as Incident & Change Management
• Strong communication and collaboration skills, with the ability to work effectively with other IT teams and stakeholders; good working knowledge of MS Outlook, Teams, Word, and Excel
• Experienced mechanical competency working on delicate computer equipment; able to lift and install heavy computer equipment weighing up to 50lbs
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)