About the Role:

Grade Level (for internal use):

09

The Role: Field Support Associate

The Team:

Our team is responsible for the internal technology user experience within the Commodity Insights division at S&P, focusing on delivering an excellent user experience for our colleagues so they can conduct their work more effectively. We collaborate closely with key stakeholders to deliver impactful solutions, blending deep industry expertise with a focus on user experience and customer success. This role offers exposure to cutting-edge technologies and a global network, making it a fantastic opportunity for growth and professional development. Join us in enhancing the internal tools and systems that empower our colleagues to excel in their roles.

Responsibilities and Impact:

• Support the implementation and execution of colleague-facing initiatives, leveraging modern technology platforms to enhance the internal user experience and data-driven decision-making.
• Manage day-to-day operational activities, ensuring smooth platform performance, troubleshooting issues, and providing user support to enhance colleague productivity.
• Own and facilitate data integration across multiple platforms, ensuring data accuracy, consistency, and effective information flow for internal users.
• Collaborate with cross-functional teams, including IT, Marketing, Commercial stakeholders, and Customer Excellence, to ensure alignment with business objectives and internal user needs.
• Develop and deliver training, documentation, and ongoing support to internal users, driving platform adoption and effective utilization.
• Identify and implement process improvements to optimize the efficiency, scalability, and impact of internal user experience strategies.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor’s degree in business, Technology, or a related field.
• Proven experience in supporting enterprise platforms like Marketo, Salesforce, and customer engagement tools.
• Knowledge of data integration processes and familiarity with platforms such as Higher Logic Vanilla and Gainsight.
• Strong analytical and problem-solving skills to address complex issues.

Key Soft Skills:

• Excellent communication and interpersonal skills to collaborate with global teams and stakeholders.
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Proactive mindset with a focus on delivering results and driving continuous improvement.
  

Additional Preferred Qualifications:

• Experience with agile methodologies and project management tools.
• Familiarity with marketing and customer success workflows.
• Prior experience in a support role for SaaS platforms is a plus.

About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 326084
Posted On: 2026-02-25
Location: Gurgaon, Haryāna, India