About this role:

Wells Fargo is seeking a Specialty Software Engineer who will serve as a subject matter expert (SME) across Pega Knowledge Buddy & Coach, automation engineering, and process intelligence & discovery using Celonis and Skan.ai. This role combines specialty software development with advanced workflow engineering, process insights, and cross-functional coaching.

In this role, you will:

• Process Intelligence & Analysis:
  • Lead advanced process analysis using Celonis (process mining) and Skan.ai (task intelligence and discovery) to identify inefficiencies, control gaps, workflow friction, and technology bottlenecks across end-to-end processes.
  • Integrate insights from Celonis and Skan.ai to inform automation strategy, continuous improvement, and operational optimization efforts.
  • Monitor and mature automated workflows by reviewing performance metrics, identifying enhancement opportunities, and ensuring long‑term scalability and resilience.

• Workflow, Automation & Platform Engineering:
  • Lead complex initiatives across Pega Knowledge, automation frameworks, and process intelligence platforms.
  • Design and implement automation solutions across Pega, APIs, event‑driven systems, and low‑code orchestration tools.
  • Develop, orchestrate, and optimize cross‑platform workflows between AI and automation tools (e.g., Skan.ai, EDIP, Pega Knowledge Buddy, Pega Knowledge Coach) to ensure seamless data flow and interoperability.
  • Resolve escalated issues related to Pega, Celonis, Skan.ai, integrations, and automation workflows.
   

  Requirements & Delivery:
  • Translate complex business needs into actionable technology requirements and refine the backlog with product owners.
  • Collaborate with architects and principal engineers to design AI‑enabled workflows, automation patterns, and integration architectures.
  • Support UAT planning and execution, validate end‑to‑end functionality, and ensure smooth deployment and hypercare stabilization.
  • Design, develop, test, and implement applications, system components, utilities, and analytics solutions.
  
  Knowledge Management & Coaching:
  • Serve as SME for Pega Knowledge—including taxonomy, content architecture, workflow optimization, and governance.
  • Coach product teams, analysts, and junior engineers on Pega design patterns and platform capabilities.
  • Mentor less‑experienced engineers and collaborate with leaders to uplift engineering maturity.

Required Qualifications:

• 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Hands-on experience with Pega platforms.
• Pega certifications (CSA, CSSA, BA).
• Experience with Celonis and/or Skan.ai or similar task/process mining tools.
• Experience with reusable automation components and enterprise integrations.
• Analytical skills and familiarity with operational excellence.
• Understanding of task mining & masking configurations.
• Strong Process Design and Object Driven process modeling, including BPMN 2.0 knowledge
• Proficiency in process analytics, workflow analysis, and productivity studies.
• Ability to read and interpret system logs, user-activity capture, or desktop-analytics outputs.
• Familiarity with LLM-driven insights and continuous observation frameworks.

Job Expectations:

• Ability to lead complex initiatives across multiple tools.
• Ability to collaborate with diverse stakeholders.
• Ability to work in a fast-paced environment.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.