Role: Generative BI & Insight Manager (CL7)
Practice: Data & AI

London, Manchester or other UK locations

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

Visit us at: https://www.accenture.com/gb-en/about/accenture-song-index

The Data & AI team:
The Data and AI revolution is changing everything. It’s everywhere – transforming how we work and play. Join Accenture and help transform leading organisations and communities around the world. Accenture Data and AI is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. The sheer scale of our capabilities and client engagements and the way we collaborate with the ecosystem, operate and deliver value provides an unparalleled opportunity to grow and advance.

Accenture’s Data and AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture’s broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

As a Customer Generative BI & Insight Manager you will:

We’re aware that this role is in a quickly developing part of the AI industry and as such we’re aware that finding a single individual covering every area of expertise is unlikely. However, they idea candidate would have:

• Strong knowledge of semantic layer design and optimization (e.g., LookML, dbt, or similar frameworks).
• Hands-on experience integrating and fine-tuning Large Language Models (LLMs) for conversational analytics.
• Exposure to cloud ecosystems (Azure, AWS, GCP) and understanding of data governance and ethical AI practices.
• Deep understanding of marketing analytics & digital analytics
• Knowledge of customer service metrics such as CSAT, churn prediction, and operational KPIs.
• Prior experience with conversational analytics or BI
• Knowledge of prompt engineering and model evaluation techniques
• Ability to translate complex business requirements into scalable AI-powered solutions.
• Proven ability to manage cross-functional teams and drive adoption of innovative technologies.
• Strong communication and stakeholder engagement skills to evangelize the proposition internally and externally.
• Strategic thinker with a focus on delivering measurable impact and aligning solutions with enterprise goals.
• Clear understanding of existing technologies and proposition in the space
• Strong understanding of data integration processes, APIs, and database management.

Key Responsibilities:

• Design, deliver and optimise Generating BI & Insight solutions for large scale client.
• Monitor performance of solution and continuously improve solutions.
• Interpret complex user requirements and translate them into technical design.
• Stay ahead of emerging trends in generative AI, BI, and conversational analytics.
• Evangelize solutions internally and externally through demos and thought leadership.
• Educate peers, team members and leaders in the business in the space.

Collaboration and Communication:

• Act as the primary liaison between stakeholders to align Generative BI & Insight capabilities with business goals on the client’s behalf.
• Act as the primary owner of Generative BI & Insight for the AI & Data Practice.
• Proactively identify and mitigate risks related to AI and Management.
• Comfortable operating in matrixed organisations and comfortable being part of cross functional teams.