In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover.

Join our dynamic Service Supply Chain (SSC) team and be at the forefront of helping world class organizations unlock their full potential.

As the Product Management Associate Manager, you will lead the day-to-day of the Product Management team in driving the growth of our Platform and products, while expanding its mandate beyond current analytical support into a scalable, AI/ML‑enabled, and commercially viable product capability within the Service Supply Chain portfolio. You will bring an iterative, analytical approach and a bias toward action as you collaborate with Sales, Delivery, and Engineering to understand the market and customer needs. In this role, you will translate complex data and AI‑driven insights into actionable intelligence, measurable outcomes, and differentiated value for clients. This role requires a leader who can balance operational excellence with forward‑looking product strategy, monetization, and go‑to‑market execution.

Key responsibilities include:

Focused on the design, development, launch and ongoing refinement of market competitive products for the company to sell and manage; the Product team’s mission is to be a source of consistent innovation which constantly creates new value for our clients and prospects, their customers, and our business – enabling growth, scale and disruption.

• Lead and Stabilize Operations: Own day‑to‑day leadership of the team, ensuring continuity of delivery for existing use cases across Plan, Deliver, and Recover while improving execution rigor, prioritization, and stakeholder alignment.

• Drive Product Vision and Strategy: Define and communicate a clear product vision and roadmap as an augmented intelligence capability embedded within the Service Supply Chain ecosystem, focused on optimizing supply chain decisions, inventory, recovery, and circularity.

• AI/ML‑Enabled Use Case Development: Partner with a cross functional team to identify, prioritize, and launch new AI/ML‑driven use cases that predict outcomes, flag exceptions, optimize decisions, and enable automated or semi‑automated actions.

• Business Acumen and Monetization: Develop a clear value proposition, including business plans, pricing models, and cost‑to‑serve assumptions. Identify and validate monetization opportunities as a sustainable, revenue‑generating capability.

• KPI Ownership and Performance Visibility: Define success metrics and KPIs (e.g., adoption, value delivered, recovery outcomes, automation impact, revenue contribution). Build executive‑ready reporting, dashboards, and visualizations that clearly demonstrate ROI and business impact.

• Go‑to‑Market and Growth Enablement: Shape and pilot a GTM strategy for offerings, including packaging, positioning, and enablement for Sales and Delivery teams. Ensure alignment with broader Service Supply Chain and product strategies.

• Cross‑Functional Leadership: Act as a player‑coach for the product team, mentoring PMs, improving product management best practices, and instilling an agile, data‑driven mindset while balancing stakeholder demands and protecting the product roadmap.

Travel requirement: Up to 15%, possibly internationally