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Conversational AI Solution Specialist

at Allianz

Mid LevelNo visa sponsorshipData Science/AI/ML

Posted 3 days ago

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Compensation: Not specified BRL
City: Sao Paulo
Country: Brazil

Oversee the operation and performance of Conversational AI (CAI) solutions in Latin America (Brazil and Colombia), including deployment, issue resolution, risk management, and first-line incident support. Join a new CAI Solutions team to bring chatbots, voice bots, and Agentic AI across regions, partnering with global experts to shape the CAI landscape. Localize and configure global CAI assets, optimize the NLP/intent recognition pipeline, and lead rollouts with privacy impact assessments and requirement updates. This hybrid role requires 2 days in-office per week and is based at Rua José Versolato, 101 – Torre A, São Bernardo do Campo, SP, Brazil; candidates must have the right to work locally (visa sponsorship not available).

Description

As a dedicated Conversational AI Solution Specialist, you will oversee the efficient operation and performance improvement of Conversational AI (CAI) solutions in our Latin America region made up of Brazil and Columbia. You’ll support the deployment of new solutions, addressing technical issues, managing risks, and offering first-line support for incidents and bug resolution.

Join a new Solutions team bringing Conversational AI to Latin America — partnering with global experts to launch chatbots, voice bots, and Agentic AI across multiple regions. Step into a fast-moving, innovative space and help shape the future of AI with an industry leader. Come join us, reporting to the CAI Regional Lead Americas, and make a meaningful impact in the world of Conversational AI solutions!

This is position offers a 2-day per week in office hybrid work schedule from our office located at Rua José Versolato, 101 – Torre A| Centro, São Bernardo do Campo – SP/ Brasil

Qualified candidates must currently reside within commuting distance or be willing and able to relocate themselves. Candidates must already have the legal right to work (e.g., Brazilian citizen, permanent resident, or valid work visa). Visa sponsorship is not available.

What you will do

Identify new CAI solutions by assessing local requirements and limitations.
Analyze potential solution improvements and secure stakeholder approvals.
Prepare rollouts with privacy impact assessments, gap analyses, and requirement updates.
Localize and configure global CAI assets to meet local needs.
Optimize Natural Language Processing (NLU) structure and train intent recognition.
Collect training data, assess risks, and communicate with the CAI Regional Lead.
Stage, deploy, and test CAI solutions per best practices.
Conduct functional, UAT, and performance testing for continuous improvement.
Adapt and implement local CAI KPIs, ensuring accuracy and reliability.
Manage local access, infrastructure upgrades, and testing.
Oversee project timelines, milestones, and communication for rollouts.
Develop training materials and conduct agent training.
Support Go-Live processes and approval meetings.
Open and manage incident resolutions as needed.

What you will bring

Bachelor’s or master’s in computer science, Engineering, Mathematics, or related field. Or equivalent combination of education, training and relevant experience
Certifications in AI, Machine Learning, or Computational Linguistics are a plus.
3+ years of experience in AI, NLP, and LLM
Experience with Agentic AI preferred
Proven experience with conversational AI, including building and deploying chatbots and virtual assistants.
Familiarity with CAI frameworks like STT, TTS, SSML, and NLP.
Hands-on experience with CAI software (e.g., Infobip or Cognigy) preferred but not required.
High problem solution competencies, including data analytics and skills to analyze CAI solutions and underlying business processes to derive potential improvements.
Knowledge of JavaScript or Python is helpful but not required.
Experience in multicultural teams and IT organizations.
Strong coordination, communication, and problem-solving skills.
Familiarity with agile methodologies and project management tools.
Multilingual-- Fluent in English and Portuguese with basic Spanish speaking skills

Qualified candidates must already have the legal right to work (e.g., Brazilian citizen, permanent resident, or valid work visa). Visa sponsorship is not available.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.