Customer Engineer, Generative AI (English, Spanish)
at Alphabet
Posted 21 hours ago
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- Compensation
- Not specified
- City
- Mexico City
- Country
- Mexico
Currency: Not specified
As a Customer Engineer focused on Generative AI, you will partner with sales teams to identify AI opportunities, serve as a technical advisor, and demonstrate Generative AI and ML capabilities on Google Cloud. You will engage with customers and partners to design creative cloud solutions, run proofs of concept, and help implement scalable AI applications using Agentic AI frameworks and AI APIs. You will collaborate with product and engineering teams to prioritize customer needs and advance adoption of Google Cloud AI offerings. This role requires fluent English and Spanish communication with local stakeholders and a strong background in cloud-native architectures and AI/machine learning.
Customer Engineer, Generative AI (English, Spanish)
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Please submit your resume in English - we can only consider applications submitted in this language.
Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.
Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- 5 years of experience in one or more general purpose programming languages (e.g., Python, Java, C++, Go) with a focus on Machine Learning or Gen AI applications.
- Experience with Agentic AI frameworks (e.g., LangGraph, CrewAI, or LangChain) and integrating AI APIs (e.g., large language models, speech-to-text, or multimodal).
- Ability to communicate in English and Spanish fluently to engage with local stakeholders.
Preferred qualifications:
- Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
- Experience implementing CI/CD solutions in the context of Generative AI applications, including the design of automated evaluation frameworks, continuous integration for agents, and observability strategies for production systems.
- Experience in architecting and developing software for scalable, distributed systems.
- Experience in data and information management as it relates to big data trends and issues within businesses.
- Understanding of modern AI architectures beyond basic prompting, including advanced Retrieval-Augmented Generation (RAG) techniques, function calling, memory banks, semantic caching, guardrail mechanisms, vector search optimization, and model fine-tuning.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.As a Customer Engineer, you will partner with technical sales teams as a subject matter expert in Generative AI to differentiate Google Cloud for our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concept, and troubleshoot technical roadblocks. Use your expertise and presentation skills to understand customer requirements and present practical solutions on Google Cloud. You will use your technical, communication, and organizational skills to partner with internal engineering stakeholders to improve products, build solutions, and identify innovative ways to multiply your impact.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Partner with sales teams to identify and qualify AI business opportunities. Act as the primary technical advisor for AI adoption, helping customers define their strategy for "Buy vs. Build" and identify high-impact use cases.
- Share in-depth Generative AI and ML expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete AI solution on Google Cloud.
- Drive the adoption of Agentic AI systems by guiding enterprise customers in designing and implementing scalable application capabilities.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
