AWS is seeking a Startups Operations Leader to lead the NAMER Startups Operations team. This position will be responsible for continuously evolving forecasting models, analyzing historic results, and making business recommendations to senior management based on those analyses—all in an environment of rapid growth and increasing complexity. Working closely with NAMER Startups Sales leadership, you will develop, implement, and manage the business processes, systems, reports, and strategies that optimize business functions to meet organizational goals and initiatives.

As a trusted advisor to the NAMER Startups General Manager and Leadership, you will leverage data and analysis to scale the business and drive incubation and growth for some of the newest and most innovative offerings in the AWS portfolio. As a member of the Global Startups Operations Leadership Team, you will influence global direction and strategy while ensuring consistency in execution. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data. This position manages the administration and execution of the team's revenue and non-revenue targets, measurement of goal attainment, and proposing improvements to increase business effectiveness in driving desired results. You will be responsible for managing the rhythm of business activities including Weekly Business Reviews, Monthly Business Reviews, Quarterly Business Reviews, and other cadenced reporting and metrics, as well as driving annual planning for the NAMER Startups business. A key focus area includes implementing AI-driven solutions both within the NAMER Startups field and operations teams.

A key responsibility includes building and managing a high-performing team of operations professionals, while leading through influence across other operational teams including Business Insights and Field Enablement to drive alignment and execution excellence. The successful candidate must be able to roll up their sleeves and work directly with models and data. You will be passionate about your work, detail-oriented, analytical, and have excellent problem-solving abilities. You will be experienced at working with large data sets and the technical tools needed to work with them. Strong communication and customer-relationship skills, analytical insights, and passionate advocacy for customers to other internal stakeholders are essential. Active collaboration with leadership across AWS Sales, Solutions Architecture, Business Development, Finance, Marketing, Recruiting, Compensation, and other Operations teams will be crucial to effective execution. You will drive towards simple, scalable solutions to difficult problems, demonstrate excellent project management skills, and communicate complex analytical results clearly and effectively, both in writing and verbally.

Key job responsibilities
- Deliver high-impact operational mechanisms (e.g., Strategic Business Reviews, forecasting), converting strategy into measurable business outcomes
- Build and manage a high-performing team of operations professionals, fostering a culture of data-driven decision making and operational excellence
- Serve as a trusted advisor to the NAMER Startups General Manager and leadership, lead comprehensive data analyses to increase availability and granularity of actionable insights for leadership
- Manage administration and execution of revenue and non-revenue targets, measurement of goal attainment, and propose improvements to increase business effectiveness
- Drive annual planning for the NAMER Startups business
- Implement AI-driven solutions both within the NAMER Startups field and operations teams


About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field
- 5+ years of hiring, developing, and leading high-performing teams experience
- 8+ years of experience in a senior leadership role in business operations, sales operations, or related fields
- Exhibits strong business judgment, a proven ability to partner with C-suite executives and influence senior stakeholders, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

- Track record of building and scaling operations in high-growth B2B technology or enterprise software companies
- Strong understanding of Amazon's operational model and mechanisms
- Experience implementing GenAI solutions at scale to drive productivity improvements
- Understanding of startup ecosystem
- Experience with Salesforce CRM

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 192,800.00 - 260,800.00 USD annually
USA, WA, Seattle - 175,300.00 - 237,100.00 USD annually