Business Analyst (Data Analytics) - Specialty Claims London, UK This role provides a fantastic opportunity to support Specialty, Financial Lines and Motor Claims in the UK. The role will be varied and is ideal for someone who is looking to work with a diverse and motivated team to enact our Claims strategy supporting the business deliver profitable growth. As Specialty Claims Business Analyst in the UK & Lloyd’s region you will provide data insights that strengthen the operational oversight of Specialty Claims, while surfacing portfolio trends that inform underwriting , reserving and customer outcomes. You will also support the continuous improvement agenda by identifying operational efficiencies through data- driven recommendations and to support technology solutions that enhance productivity and simplify activities. What you’ll be doing What will your essential responsibilities include? Monitor claims performance metrics (operational and portfolio) and provide actionable insights and recommendations to senior stakeholders Provide clear, timely MI and dashboards for governance that trigger targeted interventions and measurable improvement in service levels, ultimately improving customer outcomes. Monitor and produce Specialty claims trend packs that provide actionable insights and recommendations to senior stakeholders. Support the Underwriting Quarterly Business Review Process by creating the line of business claims materials to be included Support data quality fixes Support Specialty Claims colleagues with data analysis fq’capabilities Identify existing tools that can be used to simplify reporting that reduces manual effort and multiple touchpoints. Support analysis of the Delegated Authority portfolio to ensure appropriate insights can be analyzed more deeply by the claims team and feedback provided to stakeholders. Produce timely and reliable ad hoc claims MI with supporting analysis where necessary. Support secretarial duties of relevant meetings to ensure robust governance in place You will report to Head of Specialty, Financial Lines & Motor Claims. What you’ll bring We’re looking for someone who has these abilities and skills: Demonstrable experience in data and analytics Significant digital literacy & experience of data tools such as Power BI, SQL etc Ability to craft short, visual narratives for senior forums Confident facilitation across Claims, Underwriting, Actuarial and other stakeholders Knowledge of claims and regulatory landscape would be beneficial but not essential Project management experience would be beneficial but not essential Adaptable and able to manage multiple priorities. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see axaxl.com/sustainability. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com