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AI Product Lead - London, UK - Full time - Hybrid

at Capgemini

Mid LevelNo visa sponsorshipData Science/AI/ML

Posted 16 hours ago

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Compensation: Not specified
City: London
Country: United Kingdom

AI Product Lead with strong expertise in the Banking domain to oversee the planning, execution, and delivery of AI and digital servicing projects for financial services clients. You will define the vision, roadmap, and strategy for Conversational Assistants, lead enterprise gap analyses, and deliver next-generation Conversational Banking capabilities including chat self-service and AI-driven customer experiences. Key responsibilities include leading the strategy and delivery of Conversational AI and digital servicing capabilities, driving innovation using advanced AI/ML/NLP, and shaping team structures and operating models for AI-enabled servicing. This hybrid London role involves collaboration across client sites, company offices, and remote work as needed.

Job Role: AI Product Lead

Location: London, UK

Hybrid: 2 days working from office

About the Job you are considering:

We are seeking experienced

AI Product Lead

with strong expertise in Banking domain who will overseeing the planning, execution, and successful delivery of projects

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

Looking for a forward-thinking leader to drive the evolution of our financial services clients digital servicing and Conversational AI landscape In this role you will define the vision roadmap and strategy for Conversational Assistants lead gap analysis across the enterprise and deliver next generation Conversational Banking capabilities including chat self-service automation and AI driven customer experience improvements
Key Responsibilities

Lead the strategy and delivery of Conversational AI and digital servicing capabilities
Drive innovation using advanced AIML NLP and datadriven insights
Build scalable conversational journeys that improve customer experience and reduce fallout
Shape team structures operating models and best practices for AIenabled servicing

Your Skills:

Strong background in conversation design and user centric interaction models
Excellent communication and stakeholder influencing skills
Demonstrated leadership in cross-functional or digital transformation environments
Highly Valued Skills
Advanced knowledge of NLP and real-world conversational AI application
Strong analytical mindset with data driven decision making
Experience shaping vision and integrating virtual assistants search and AI capabilities

We are a Disability Confident Employer:

Capgemini is proud to be a

Disability Confident Employer (Level 2)

under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real |

www.capgemini.com

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