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Job Overview

ROLE DESCRIPTION

• The role will be Business Analytics Analyst (C11) in the TTS Analytics team

• The role will report to the AVP/VP leading the team

• The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business

• This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

QUALIFICATIONS

Experience:

• Bachelor’s or Master’s Degree with 5-8 years of experience in data analytics

• Must have:

  • Marketing analytics experience

  • Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention

  • Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.

  • Predictive modeling using Machine Learning

• Good to have:

  • Experience in financial services

  • Experience working with data from different sources and of different complexity

  • Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining

Skills:

Analytical Skills:

• Strong logical reasoning and problem solving ability

• Proficient in converting business problems into analytical tasks, and analytical findings into business insights

• Proficient in formulating analytical methodology, identifying trends and patterns with data

• Has the ability to work hands-on to retrieve and manipulate data from big data environments

Tools and Platforms:

• Proficient in Python/R, SQL

• Experience in PySpark, Hive and Scala

• Proficient in MS Excel, PowerPoint

• Good to have:

  • Experience with Tableau

Soft Skills:

• Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form

• Should have excellent communication and inter-personal skills

• Strong process/project management skills

• Ability to coach and mentor juniors

• Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.

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Job Family Group:

Decision Management

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Job Family:

Business Analysis

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Time Type:

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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