About ING Hubs

Following ING’s strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.

𝑃𝑟𝑒𝑠𝑒𝑛𝑡 𝑖𝑛 𝑃𝑜𝑙𝑎𝑛𝑑, 𝑅𝑜𝑚𝑎𝑛𝑖𝑎, 𝑆𝑙𝑜𝑣𝑎𝑘𝑖𝑎, 𝑡ℎ𝑒 𝑃ℎ𝑖𝑙𝑖𝑝𝑝𝑖𝑛𝑒𝑠 𝑎𝑛𝑑 𝑇𝑢𝑟𝑘𝑖𝑦𝑒, 𝐼𝑁𝐺 𝐻𝑢𝑏𝑠 𝑒𝑚𝑝𝑙𝑜𝑦 𝑚𝑜𝑟𝑒 𝑡ℎ𝑎𝑛 11,000 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙𝑠 𝑖𝑛 𝑑𝑜𝑚𝑎𝑖𝑛𝑠 𝑠𝑢𝑐ℎ 𝑎𝑠 𝑠𝑜𝑓𝑡𝑤𝑎𝑟𝑒 𝑑𝑒𝑣𝑒𝑙𝑜𝑝𝑚𝑒𝑛𝑡, 𝑑𝑎𝑡𝑎 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡, 𝑜𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠 𝑜𝑟 𝑛𝑜𝑛-𝑓𝑖𝑛𝑎𝑛𝑐𝑖𝑎𝑙 𝑟𝑖𝑠𝑘

ING Hubs Turkiye core capabilities, 𝐑𝐞𝐭𝐚𝐢𝐥 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡, have us looking for data experts, developers and other professionals to get onboard in our Istanbul office located in Technopark, Vadistanbul

About ING

Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and international network. If you want to work at a place where we believe that you can make a difference by using the latest Analytics techniques to generate data-driven approaches and conversational products and solve real business challenges, please read on.

ING Analytics

ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Excellences around the bank’s key capabilities (such as Pricing, Risk Management, Financial Crime, Customer Intelligence and People Analytics.) as well as strong coordination areas around data management, technology, customer journey, UX, as well as external partnerships.

COO Analytics- Customer Due Diligence

You will be part of the COO Analytics Tribe, which delivers generative AI , AI and advanced analytics capabilities to all ING countries.

Specifically, you will help creating innovative-scalable-data driven solutions in the space of Customer Due Diligence. You proactively work with teams to implement these solutions across the organization. You will work collaboratively with an extended group of stakeholders, including global and local KYC (Know Your Customer).

Your mission will be to ensure the improvement of our products with a team and supporting all ING countries in reaching their targets by providing smart advanced analytics solutions, to strengthen ING leadership in digitalization & support our 40 million customers.

We work in a fun and creative environment, and we’re dedicated to bringing out the best in both our relations and our projects, ranging from enhancing our virtual assistants in production via innovative NLP techniques sush as Generative AI and Large Language Models, to building speech analytics use cases across all the countries ING operates in.

The opportunity

As a NLP/LLM Data Scientist, you will be joining the global ING Analytics organization and will partner with Machine Learning (ML) Engineers and Customer Journey Experts to design and implement leading-edge conversational AI products, such as agent assists and Retrieval Augmented Generation systems using LLMs. As an NLP/LLM data scientist, you understand business needs, perform data preprocessing and analysis, and build machine learning models and/or design and implement NLP models using managed LLM services for speech and text data to improve our platform and ING’s KYC agents’ efficiencies globally.

You Will Be Responsible For

• Design and implementation of solutions using Generative AI and LLM technologies

• Developing production level NLP models

• Working with ML Engineers to productionize your developed NLP models

• Using the cutting-edge NLP and (Gen)AI frameworks and technologies such as Large Language Models and Generative AI

• Following best practices in developing ML code and ML software tests

• Making design and technical decisions for (Gen)AI projects at ING Analytics. Supporting local teams in several countries and their projects. Participating in design, analysis, and interpretation of business hypotheses and exploring datasets. Recommending ideas to the business based on data.

• Assisting your model users to understand the data science principles and when needed explaining the model behavior and possible corrective actions.

• Contributing to strengthening the data analytics capability within the team.

About you

• Always thinking a step ahead and never satisfied with the status quo

• Enthusiasm for helping others to be successful and a talent for taking it on and making it happen

• You have a learning attitude. Not only to master new technologies and programming languages, but also on the interpersonal level. You are proven to be able to ask and give feedback

• You embrace challenges in a fast-changing and complex environment

• You are a naturally collaborative person who listens and invests in others to achieve common goals

• You have a Pro-active and can-do attitude (self-steering)

• You take pride in your code and take responsibility for keeping it running in production

• You combine both thinking of the future and a hands-on, right now attitude

• You enjoy working in a team, with highly skilled people, having a creative atmosphere where trying out new things is encouraged.

How to succeed

• Degree in Computer Science, and preferably in Natural Language Processing, Information Retrieval, or Machine Learning.

• A minimum of 2 years experience in building Natural Language Processing or Information Retrieval pipelines and models

• Experience with operationalisation of LLMs or Generative AI applications

• You have an in-depth understanding of algorithms like Transformers, Recurrent Neural Networks, and Convolutional Neural Network

• Strong programming skills in Python, experience in delivering production grade code, and reasonable SQL understanding

• Can build an “end-to-end ML software product” which has NLP/IR component

• Experience with Deep Learning frameworks like Tensorflow and PyTorch

• You have excellent oral and written communication skills at the technical and business level

• Fluent in written and spoken English.

• Familiarity with Agile Scrum way of working

Nice To Have

• Experience with Google Cloud Platform

• Experience with applying NLP on banking and/or KYC domains

• Knowledge of DevOps practices including Git and CI/CD

• Experience with CI/CD for Machine Learning pipeline (CD4ML).

What We Offer at ING Hubs Turkiye

At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Here’s what you can expect when you join our organization:

Be Yourself, Be an ING'er

• Dynamic Environment: Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.

• Innovation Culture: Share your innovative ideas while exploring PACE methodology with us.

• Global Exposure: Participate in global projects and expand your career opportunities.

• Communication & Celebrations: Enjoy various communication activities and celebrations that promote a friendly work environment.

• Health Care: Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.

• Private Pension Plan: Secure your future dreams with our private pension plan.

If you want to do your thing and explore the life while working don’t miss this opportunity!