Location: Columbus, OH, United States

Join our Incentive Compensation team today! 

As a Data Analytics and Transformation Associate within the Incentive Compensation team, you will support data-driven decision-making, improve operational efficiency, and help transform processes through analytics, KPI planning, and automation. You will identify root causes of operational issues, develop solutions, and contribute to a culture of continuous improvement.

Job responsibilities:

• Collaborate in planning and developing KPI metrics aligned with organizational goals.
• Conduct in-depth data analysis to uncover operational issues and identify root causes.
• Streamline daily activities by assessing and improving current processes.
• Analyze manual processes to identify inefficiencies and automation opportunities.
• Develop process maps and flowcharts to document workflows.
• Work with cross-functional teams to implement data-driven improvements.
• Develop and execute change management plans, including communication and training.
• Map user interfaces for seamless integration with automated solutions.
• Identify and implement continuous improvement opportunities.
• Utilize ServiceNow to identify root causes of inquiries and enhance customer experience.
• Integrate data from legacy systems and multiple flat files for comprehensive analysis and reporting.

Required qualifications, capabilities, and skills:

•  5+ years of experience in data analytics and transformation with strong data-driven decision-making skills.
• At least 2 years in project management and operations, supporting automation projects and process improvements.
• Skilled in managing and analyzing large volumes of granular data.
• Expertise in Excel and PowerPoint for actionable insights and presentations.
• Proficiency with automation tools (UiPath, Automation Anywhere, Pega, Alteryx).
• Experience with business process modeling tools (Visio, Lucidchart, Signavio).
• Ability to develop and maintain automation scripts or workflows using Python.

Preferred qualifications, capabilities, and skills:

• Team player with the ability to meet tight deadlines.
• Strong influencing, problem-solving, and communication skills.
• Experience integrating LLMs for document processing, data extraction, and conversational interfaces.
• Experience with ServiceNow to streamline inquiries and enhance efficiency.
• Strong storytelling skills with analytics; able to communicate insights effectively.
• Experience with Tableau for data visualization.

• Bachelor’s degree in Information Technology, Business, or a related field.

   

Drive operational transformation through data insights, KPI planning, and automation to enhance performance and efficiency.