Location: NY, United States

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

 As Product Director for Rewards, you will lead data-driven innovation across three pillars—Data Modernization, Voice of Customer (VoC) analytics, and AI-enabled Automation. You’ll set a business-aligned strategy, build domain-oriented data products with strong governance, and operationalize VoC insights-to-action. Partnering with Product, Technology, Operations, Risk/Compliance, and Analytics, you will deliver modern AI and intelligent solutions using generative AI, machine learning, Robotic Process Automation (RPA), Alteryx, Tableau and other approved tools. You will inspire and develop a multidisciplinary team to ship outcomes—accelerating decision speed, improving customer experience, and minimizing operational risk.

Job responsibilities

• Drive the strategy for automation and efficiency, leveraging multiple technologies such as AI/ML, RPA, Alteryx and Tableau or other similar tools
• Drive the strategy for Voice of Customer data, leveraging call, complaint, survey and social media data to provide actionable insights to Product and Business Owners
• Drive cloud modernization across Rewards data repositories 
• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets
• Lead the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Oversee the development and delivery of solutions for product support functions, including escalations & complaints analysis, vendor management, fraud & misuse, third-party invoicing reconciliation & payments, content builds, business configuration/setups, platform monitoring, and exceptions handling
• Coach and mentor the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Own product performance and is accountable for investing in enhancements to achieve business objectives
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Demonstrated experience with AI/ML technologies, LLMs, advanced automation tools, and data modernization.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Promotes a strong controls environment and adheres to risk and process expectations.
• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Excited and inspired to deliver the best experience for our customers
• Skilled at translating complex data into consumable formats and creating robust, repeatable processes.