Location: Wilmington, DE, United States

Are you ready to shape the future of travel through data-driven innovation? Be part of a dynamic team where your expertise will help redefine what’s possible in travel. As the Head of Travel Analytics, you’ll have the opportunity to influence strategic priorities and deliver industry-leading solutions powered by machine learning and artificial intelligence. Join us to drive growth, enhance customer engagement, and create memorable travel experiences. 

As the Head of Travel Analytics in the Chase Connected Commerce Data & Analytics team, your leadership will set the vision, strategy, development, and execution of our analytics and data strategy. You’ll provide the insight that influences the direction our business goes in order to make a tangible impact on our customers. You’ll partner with business and product teams to translate strategic priorities into actionable insights and innovative solutions. You’ll empower us to deliver growth, engagement, and improved customer experiences through advanced analytics. You will foster a collaborative environment, championing data-driven decision making and continuous improvement. Together, we’ll drive the future of travel.

Job Responsibilities

• Drive the data and analytics strategy to support Chase Travel’s business priorities, growth objectives, and influence future business direction
• Lead and organize teams to deliver dedicated analytics support for travel product initiatives
• Apply machine learning, artificial intelligence, and advanced analytics to solve business challenges and enhance customer experiences
• Identify, acquire, and deploy new data sources to generate actionable insights
• Automate repeatable analyses and improve data visualizations for stakeholders
• Conduct deep-dive analyses to uncover opportunities and inform strategic direction
• Build predictive models for marketing, sales leads, price elasticity, and capacity planning in partnership with modeling and product teams
• Collaborate across analytics teams to deliver holistic, integrated solutions and unified business stories
• Create measurement frameworks and A/B testing plans with product owners to optimize digital experiences
• Ensure digital platforms capture key customer behavior signals and integrate multiple data types to improve experiences
• Prioritize analytical resources and share insights to maximize business impact and drive continuous improvement

Required Qualifications, Capabilities, and Skills

• 10 years’ experience as a data or analytics executive or in a related field
• Experience in financial services, retail, digital, e-commerce, travel, or consulting
• Familiarity with big data technologies
• Demonstrated process and controls orientation, with strong governance skills
• Proven ability to influence and partner with stakeholders to drive change
• Strong presence and communication skills, with experience motivating teams
• Comfortable presenting recommendations to senior management
• Strong business control understanding and experience
• Experience with a Fortune 500 company
• Expertise in customer-centric brands
• Deep understanding of new technologies, competitive landscapes, and regulatory environments

Preferred Qualifications, Capabilities, and Skills

• Deep knowledge of the travel industry
• Experience leading high-performing teams of statisticians and data scientists
• Proven track record in delivering analytic and machine learning solutions
• Ability to thrive in fast-paced, start-up environments and large, matrixed organizations
• Low ego, collaborative mindset, and strong intuition for delivering recommendations
• Commitment to diversity of skills, experience, and thought
• Familiarity with cloud technologies and innovation delivery

Set the vision, strategy, development, and execution of our analytics and data strategy.