Location: OH, United States

As part of the Consumer and Community Banking (CCB) Fraud Strategy team, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgment to solve real-world challenges that impact our company, customers, and communities. Our culture in CCB Fraud Strategy is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.

The team leverages analytics to develop strategies and actions that balance the tradeoff amongst fraud losses, operational expenses driven by fraud strategies, and customer impacts from fraud prevention efforts. The manager will also be responsible for working closely with the fraud product team to deliver best-in-class fraud fighting capabilities to protect our customers. The role requires close partnership with consumer and business banking, operations, technology, and product teams.

 

Job Responsibilities

• Mentor and develop a team of analysts, managing their book of work to deliver on business objectives.
• Develop new creative solutions to challenges presented by new account fraud activity, leveraging outside-the-box thinking.
• Work with large amounts of complex data to monitor and uncover behaviors and trends in fraudulent activity, especially in the retail acquisition space.
• Communicate complex data and insights into a clear story for team members and senior leaders.
• Collaborate with cross-functional teams to deliver on joint priorities that keep the firm and our customers safe from fraud while supporting business growth.
• Design requirements and work with technical business partners to develop and implement new fraud fighting products (such as machine learning models) using agile design methodology.
• Manage diverse tasks and respond to emerging issues in the new account screening space.

 

Required Qualifications, Capabilities, and Skills 

• At least 7 years of professional experience, with experience in fraud strategy, strategic analytics, or data science preferred.
• Expert analytical, interpretive, and problem-solving skills with the ability to interpret large amounts of data and its impact in both operational and financial areas.
• Ability to compress large amounts of data into short and concise presentations with sound business conclusions.
• Ability to develop elegant and common-sense solutions to complex business challenges.
• Excellent analytical skills with the ability to comprehend and explain data/concepts in a clear and concise manner.
• Capable knowledge of programming languages such as SAS, SQL, Python, and R.
• Proficient in Excel & PowerPoint.
• Effective, clear, and concise written and verbal communication skills, with the ability to edit and prepare executive-level communications.
• Excellent organizational and project management skills; able to manage competing priorities under tight deadlines.
• Proven ability to collaborate and build strong partnerships.
• High degree of initiative, self-direction, and ability to work well under pressure.

 

Preferred Qualifications, Capabilities, and Skills

• Experience managing a team or process is preferred.
• Prior experience working in fraud strategy, especially new account screening or retail acquisition fraud.
• Intellectual curiosity with a proven ability to learn quickly.
• Passion for problem solving and protecting customers from fraud or scams.

Seeking a leader with curiosity and problem-solving skills to manage new account fraud strategy using data and advanced analytics.