You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. Lead AI‑powered personalization in Personalization & Customer Insights on the Data & ML Platform, driving agentic AI assistants and human‑readable customer summaries powered by LLMs across mobile, web, contact center, branch, and marketing channels for both customers and bankers—partnering closely with Product, Data Scientists, and ML Engineers to deliver measurable impact.

As a Personalization Product Manager - Vice President in Personalization & Customer Insights Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Unleash your expertise in product strategy, development, and people leadership as the Personalization Product Manager — Vice President within Personalization & Customer Insights on the Data & ML Platform. You will set the vision and lead delivery for agentic AI solutions and human‑readable summaries of customer information—powered by LLMs—that make banking simple, human, and personal for both customers and associates. Grounded in user research and product analytics, you will translate insights into clear roadmaps and outcomes that scale across mobile, web, contact center, branch, and marketing channels.

 

In this role, you will lead product managers and cross‑functional teams, partnering with Data Scientists and ML Engineers throughout the model development lifecycle to design, build, and iterate on AI‑driven automation. You will steward API‑first capabilities on AWS, define requirements and user stories, and ensure delivery to time, cost, and quality targets from discovery through launch and continuous optimization. Collaborating closely with design, technology, and line‑of‑business partners, you will convert complex data into concise, human‑readable summaries and intelligent experiences that empower bankers to serve customers better and help customers understand their financial information at a glance. Your leadership will drive responsible, customer‑centric innovation that delivers tangible value at scale.