Bulge Bracket Investment Banks

Quant Analytics Manager

at J.P. Morgan

Tech LeadNo visa sponsorshipData Science/AI/ML

Posted a month ago

No clicks

Compensation: Not specified
City: Mumbai
Country: India

Lead analytics initiatives for the Voice Product Analytics team in Consumer and Community Banking, using quantitative methods to improve customer experience and reduce operating costs. Analyze IVR and NLU performance, design and run A/B tests and pilots, govern data, and deliver executive-ready insights while mentoring team members. Hands-on coding in SQL, Alteryx, Python and Tableau is required, working cross-functionally with product and data owners to prioritize analytics that drive operational efficiency.

Location: Mumbai, Maharashtra, India

We have an exciting opportunity for you to lead impactful analytics initiatives and shape the future of customer experience.

As the Vice President Quant Analytics Lead on the Voice Product Analytics team within Consumer and Community Banking Data & Analytics, you utilize data-promoten insights to enhance customer experience and decrease operating costs. You work collaboratively across various teams, provide mentorship to colleagues, and deliver clear, actionable recommendations that contribute to business success.

Job responsibilities

Lead analysis of IVR and NLU performance metrics and customer feedback to identify trends and opportunities

Design and execute A/B tests, pilot programs, and performance analyses to inform strategy

Govern data generation, definition, and retention in partnership with data owners

Manage and prioritize analytics initiatives while contributing to customer experience improvements

Prepare and deliver presentations with clear insights for executives and business partners

Write and maintain code in Alteryx, SQL, Tableau, and Python

Build understanding of business drivers and data with product groups

Required qualifications, capabilities, and skills

Bachelor’s or Master’s degree in a quantitative field such as Data Science, Mathematics, Statistics, Physics, Engineering, Economics, or Finance

Ten years of experience applying statistical methods to real-world problems using SQL and at least one of Alteryx, Python, or Tableau

Experience with data visualization for analysis and presentation

Strong mathematical and statistical skills using Alteryx, Python, SQL, and Tableau

Ability to work independently and collaboratively to solve business problems with attention to detail

Robust analytical skills to collect, organize, analyze, and present large amounts of information accurately

Demonstrated ability to synthesize data into actionable insights for executive leadership

Preferred qualifications, capabilities, and skills

Experience with cloud services such as Azure or AWS

Experience in financial services or similar industries

Strong grasp of big data disciplines, AWS, Agile methodologies, and new technologies

Prior experience in an insights function at a financial services or consulting firm

Drive customer experience and operational efficiency using advanced analytics as a Quant Analytics Lead.

Back to all Data Science / AI / ML jobs

Apply now

Bulge Bracket Investment Banks