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If you are interested in an exciting opportunity to drive impact by delivering AI-powered solutions, this is the role for you!
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Vice President - Product Manager - Machine Learning & Intelligent Operations
at J.P. Morgan
Mid LevelNo visa sponsorshipData Science/AI/ML
Posted 17 hours ago
No clicks
- Compensation
- Not specified
- City
- Mumbai
- Country
- India
Currency: Not specified
Join JPMorgan Chase’s Machine Learning & Intelligent Operations (MLIO) team as a Vice President, Product Manager. Lead the charge in transforming customer service and personalization through innovative AI and machine learning solutions. Be part of a dynamic team dedicated to elevating both customer and employee experiences. As a Product Manager within MLIO, you will define and execute the strategy for cutting-edge machine learning products, lead cross-functional teams, and modernize service experiences for tens of millions of customers.
Location: Mumbai, Maharashtra, India
Join JPMorgan Chase’s Machine Learning & Intelligent Operations (MLIO) team as a Vice President, Product Manager. Lead the charge in transforming customer service and personalization through innovative AI and machine learning solutions. Be part of a dynamic team dedicated to elevating both customer and employee experiences.
As a Product Manager within MLIO, you will define and execute the strategy for cutting-edge machine learning products. You will lead cross-functional teams to modernize service experiences for tens of millions of customers. Your focus on customer and employee needs will drive priorities and maximize product value.
Job Responsibilities:
- Define the product strategy, roadmap, prioritization, and backlog for machine learning applications.
- Analyze customer journey/friction points and feedback across various channels to drive product feature prioritization.
- Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members.
- Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance.
- Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories.
- Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities.
- Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume.
- Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap.
- Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings.
- Foster a culture of innovation, collaboration, and continuous improvement within the team.
Required qualifications, capabilities, and skills:
- 6+ years of experience in Technical Product Management, ideally with AI/ML-related products.
- Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment.
- Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes.
- Applied experience in a variety of AI and machine learning techniques and technologies.
- Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners.
- Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning.
- Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors.
Preferred
qualifications, capabilities, and skills:
- Experience working in or with customer service operations.
- Strong problem-solving skills and the ability to think creatively and strategically.
- Experience with cloud-based AI/ML platforms and tools is a plus.
Vice President - Product Manager - Machine Learning & Intelligent Operations
at J.P. Morgan
Back to all Data Science / AI / ML jobs If you are interested in an exciting opportunity to drive impact by delivering AI-powered solutions, this is the role for you!
Industry not specified
Vice President - Product Manager - Machine Learning & Intelligent Operations
at J.P. Morgan
Mid LevelNo visa sponsorshipData Science/AI/ML
Posted 17 hours ago
No clicks
- Compensation
- Not specified
- City
- Mumbai
- Country
- India
Currency: Not specified
Join JPMorgan Chase’s Machine Learning & Intelligent Operations (MLIO) team as a Vice President, Product Manager. Lead the charge in transforming customer service and personalization through innovative AI and machine learning solutions. Be part of a dynamic team dedicated to elevating both customer and employee experiences. As a Product Manager within MLIO, you will define and execute the strategy for cutting-edge machine learning products, lead cross-functional teams, and modernize service experiences for tens of millions of customers.
Location: Mumbai, Maharashtra, India
Join JPMorgan Chase’s Machine Learning & Intelligent Operations (MLIO) team as a Vice President, Product Manager. Lead the charge in transforming customer service and personalization through innovative AI and machine learning solutions. Be part of a dynamic team dedicated to elevating both customer and employee experiences.
As a Product Manager within MLIO, you will define and execute the strategy for cutting-edge machine learning products. You will lead cross-functional teams to modernize service experiences for tens of millions of customers. Your focus on customer and employee needs will drive priorities and maximize product value.
Job Responsibilities:
- Define the product strategy, roadmap, prioritization, and backlog for machine learning applications.
- Analyze customer journey/friction points and feedback across various channels to drive product feature prioritization.
- Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members.
- Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance.
- Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories.
- Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities.
- Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume.
- Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap.
- Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings.
- Foster a culture of innovation, collaboration, and continuous improvement within the team.
Required qualifications, capabilities, and skills:
- 6+ years of experience in Technical Product Management, ideally with AI/ML-related products.
- Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment.
- Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes.
- Applied experience in a variety of AI and machine learning techniques and technologies.
- Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners.
- Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning.
- Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors.
Preferred
qualifications, capabilities, and skills:
- Experience working in or with customer service operations.
- Strong problem-solving skills and the ability to think creatively and strategically.
- Experience with cloud-based AI/ML platforms and tools is a plus.
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