Bulge Bracket Investment Banks

Workforce Analyst I (Forecaster)

at J.P. Morgan

Mid LevelNo visa sponsorshipData Science/AI/ML

Posted a month ago

No clicks

Compensation: Not specified
City: Mumbai
Country: India

Join the Forecasting Team within Workforce Planning to forecast volumes, handle times, and shrinkage to support staffing strategy and maintain service levels. Use workforce management platforms and advanced Excel to monitor metrics, perform root-cause analysis, and produce accurate 90-day forecasts. Collaborate with cross-functional teams, present findings to stakeholders, and drive process improvements and best practices.

Location: Mumbai, Maharashtra, India

Join our dynamic Forecasting Team within Workforce Planning as a Workforce Analyst I.Be part of a collaborative environment that values strategic thinking and solution-oriented approaches. Advance your career while contributing to key business metrics and data-driven decisions. Utilize your expertise in workforce management platforms and Excel. Engage with business leaders and drive impactful forecasting strategies.

As a Workforce Analyst I on the Forecasting Team within Workforce Planning, you forecast volumes, handle times, and shrinkage.You help the business achieve performance standards while maintaining high service levels. You leverage advanced knowledge of workforce management platforms and Excel to support key metrics. You participate in strategy meetings as a subject matter expert for short-term planning. You contribute to career growth and skill development within the team.

Job Responsibilities

Forecast demand and supply metrics for staffing strategy and execution

Monitor key business metrics and data trends

Perform root cause analysis and recommend strategic solutions

Participate in strategy meetings as a subject matter expert

Support process improvements and best practice execution

Ensure accurate data input through internal audits

Adhere to deadlines for accurate 90-day forecasts

Collaborate with cross-functional teams

Present findings and recommendations to stakeholders

Manage multiple projects and prioritize tasks efficiently

Maintain accountability for data quality and integrity

Required Qualifications, Capabilities, and Skills

Advanced knowledge of call center operations and workforce planning

Strong business analysis, reporting, and data review skills

Critical thinking and problem-solving abilities

Detail-oriented with strong time management skills

Ability to work independently and collaboratively

Experience in high-volume, fast-paced environments

Effective communication and presentation skills

Advanced proficiency in Excel

Experience with root cause analysis and resolution

Ability to manage multiple lines of business and projects

Preferred Qualifications, Capabilities, and Skills

3+ years’ experience in large call center or multi-site environments

3+ years’ experience in workforce planning (forecasting, staffing, scheduling, real time, or project management)

College degree or equivalent work experience

Proficiency in Python and Alteryx

Experience with workforce management platforms

Familiarity with process improvement initiatives

Strong analytical and technical skills

Forecast volumes, handle times, and shrinkage to support Workforce Planning as a Workforce Analyst I.

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