End Date

Friday 23 January 2026

Salary Range

£76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Loans Performance Analytics Senior Manager

SALARY: The salary banding is £76,194 - £89,640

LOCATION: Chester, Newport, Leeds or Edinburgh

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We’re offering you the unique opportunity to influence the strategic direction of the UKs largest consumer finance provider.  You’ll be responsible for leading the team to optimise individual customer pricing across our four brands – Lloyds, Halifax, BoS and MBNA – and via our own and third-party digital channels, delivering fair value for customers and ensuring responsible lending within risk appetite.

Our Performance Analytics team delivers high quality data and analytics capabilities to support and shape the commercial performance and strategic goals of the Loans business. As the Head of Performance Analytics, you’ll provide actional insight to optimise our commercial performance, pricing and proposition development and customer loan demand within our channels and journeys.

As you’ll work closely with our Senior Leaders to develop and deliver their data vision and goals, influence and collaboration are key to success.

What will I be doing?

• Leading and developing a high-performing Performance Analytics team through stretching performance objectives, constructive feedback and coaching.

• You’ll be the technical powerhouse of the team, bringing deep expertise in customer analytics, data tools, automation, and visualisation to deliver high quality outputs that enable others to act with confidence.

• Leading the design, build, and maintenance of databases and data warehouses for efficient storage and retrieval of structured and unstructured data.

• Champion data quality, governance, and responsible data use, ensuring outputs are reliable, ethical, and aligned with regulatory standards.

• Work collaboratively with Technical Engineers, Product Owners, and Solution Architects to understand data flows and manage the efficient and effective production of high-quality outputs.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need

• A background in data science, analytics, reporting, or modelling is essential to success.

• Strong People Leadership and interpersonal Skills: You’ll inspire and empower an inclusive team, be able to stretch, coach and develop to improve performance and provide a great team environment.

• Intellectually & Analytically Curious: Unafraid to challenge the status quo, have an intellectually curious outlook, where you seek to innovate and adapt quickly from setbacks. Passionate about solving problems and finding innovative ways to bring data to life

• Technical & Analytical Expertise:  Proficiency in data analysis, customer analytics and visualisation tools (e.g. AI, Python, SQL, SAS, Power BI, Tableau) and experience with cloud-based data platforms (e.g. GCP) providing actionable insight and analytics for the business.

• Data Insights and Storytelling: Apply product led thinking to reporting and analytics initiatives, ensuring solutions are user centric, iterative, and aligned to evolving business needs. Translate complex datasets into clear, actionable insights that support operational and strategic goals across Colleague Success.

• Communicate & Influence: Present and influence effectively at all levels of the organisation, including Managing Director level.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

Please note - South Wales location is currently Newport, but will be Cardiff on opening of the site in 2026.

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.