Senior Copilot Studio Agent Maker

Craft intelligent, enterprise‑grade AI agents that shape customer experiences at Rabobank. With 43,822 colleagues worldwide, you help advance secure and scalable digital solutions.

You & your role

Design advanced Copilot Studio agents that power secure, scalable and automated customer journeys. In this role, you lead engineering decisions, guide colleagues and elevate the quality of Rabobank’s conversational AI landscape. As a Senior Copilot Studio Agent Maker, you translate complex requirements into seamless AI‑driven customer experiences.

Examples from practice

• • Improve the grounding logic of a Copilot agent to boost answer accuracy across multiple customer channels.
• Design a reusable agent component that accelerates delivery for all Agent Makers in the team.
• Shape a new conversational flow that reduces customer handling time while keeping a friendly tone and clear structure.

Facts & figures

• 36 hours per week.
• You support the development of GenAI agent Robin, used across multiple customer channels.
• 9.5 million customers worldwide.

Top 3 responsibilities

• • Lead the technical design and optimization of Copilot Studio agents by orchestrating secure flows, ensuring accurate grounding and improving system‑wide interaction quality.
• Guide and mentor Agent Makers by reviewing complex builds, providing architectural direction and strengthening engineering discipline across the team.
• Drive ALM implementation by enabling repeatable deployments through Azure DevOps pipelines and ensuring consistent integration with dependent enterprise systems.

Translate the position within the organization in no more than 50 words:
As Senior Copilot Studio Agent Maker, you operate within Rabobank’s conversational AI domain and collaborate with engineers, product teams and platform specialists to imprve customer journeys and strengthen our digital capabilities.

Together we achieve more than alone

We believe in the power of differences. By combining perspectives, we become an even better bank.

Work on yourself and the world around you at the same time

For us, your development and that of society go hand in hand. That is why we invest in you and work together for a better world. At Rabobank, you work on yourself and the world around you at the same time. You will see this reflected in your personal development budget, our hybrid working environment and a healthy work–life balance. You contribute to banking services for private and business customers, as well as societal issues such as food and energy transitions.

Why everyone is welcome at Rabobank

At Rabobank, we believe we become stronger through people who complement one another. By embracing differences, we bring out the best in each other. We value diversity in knowledge, skills and experience, as well as gender, background and culture. Every department strives for variety and the freedom to be yourself – whoever you are.

You & your talent

• Hands‑on experience building Copilot Studio agents, including orchestration, prompts, grounding and API connectors.
• Strong proficiency with Microsoft Power Platform, including Dataverse and integration patterns.
• Experience with Azure, CI/CD pipelines and enterprise‑grade solution design.
  

You & the application process

You can apply for the Senior Copilot Studio Agent Maker vacancy at Rabobank

• Questions about working at Rabobank or the process? Niels Diks, IT Recruiter via niels.diks@rabobank.nl
• If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule it.
• Answers to frequently asked questions can be found at rabobank.jobs/nl/veelgestelde‑vragen.
• A reliability check is part of the procedure.
• We respect your privacy.
• #LI-ND1