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Senior Analyst, Critical Customer Response

at Salesforce

Mid LevelNo visa sponsorshipData Science/AI/ML

Posted 6 hours ago

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Senior Analyst, Critical Customer Response will monitor and manage high-priority customer inquiries and incidents to ensure timely resolution. The role analyzes customer data and feedback to identify patterns, drive improvements in response times, and optimize escalation processes. You will collaborate with cross-functional teams including Support, Sales, and Product to address critical customer needs. A strong analytical mindset, attention to detail, and experience in customer-success or operations analytics are ideal.