Senior AI Product Owner (Virtual Assistants)

Country: Spain

IT STARTS HERE

Santander (www.santander.com) is evolving from a high-impact global brand to a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.

This is more than a strategic shift. It's an opportunity for motivated professionals to grow, learn, and make a real difference.

Our mission is to help people and businesses thrive. As part of the global AI Transformation team, you'll lead and manage strategic AI initiatives that drive impact across global companies and key functions. We are looking for someone who connects business, AI, and technology, ensuring that AI solutions create measurable value.

THE DIFFERENCE YOU MAKE

We are seeking Senior AI Product Owner focus on AI strategy, solution architecture, LLM/ML product delivery, and governance
(A hybrid role blending deep product ownership with technical architectural insight.).

You will define and deliver AI products and platforms that create measurable business impact. As a senior IC, you combine product thinking with architectural depth—translating business problems into AI/ML solutions, designing system patterns, owning roadmaps, and ensuring operational reliability, security, and compliance.

Key Responsibilities

• Own the AI product strategy, roadmap, and execution for one or more AI/LLM initiatives.

• Translate business needs into detailed technical requirements, architectures, and integration plans.

• Work closely with engineering, data, UX, and compliance teams to ensure scalable and secure AI implementation.

• Evaluate model feasibility, risks, data needs, and deployment constraints.

• Define KPIs, monitoring frameworks, and governance for AI lifecycle management (quality, drift, safety, explainability).

• Drive validation, experimentation, and POCs to test new AI capabilities.

• Simplify complex technical concepts for stakeholders and make data-driven prioritization decisions.

• Serve as a technical thought partner for teams building AI products—without managing people directly.

WHAT YOU'LL BRING TO THE TABLE

Our people are our greatest strength. Each individual brings unique perspectives that make us stronger as a team and as an organization. We're enabling teams to go above and beyond by valuing who they are and empowering what they bring to the table.

The following requirements represent the knowledge, skills, and abilities essential to success in this position. Reasonable accommodations can be made to enable people with disabilities to perform essential functions.

Professional experience

• 7+ years of experience designing product strategy, roadmap, and execution initiatives. (Required)

• Experience with RAG pipelines, prompt engineering, or fine-tuning workflows. (Required)

Education:

• Bachelor’s degree in Engineering, Computer Science, Data Science, or related field. (Required).

• Master Business Administration (Preferred).

Hard Skills

• Strong understanding of modern AI/ML/LLM architectures, data flows, and model lifecycle. (Required).

• Proven experience delivering AI/ML products end-to-end as a PO, architect, or technical lead. (Required).

• Ability to create product roadmaps, functional specs, and architectural diagrams. (Required).

• Deep familiarity with cloud platforms, APIs, vector stores, embeddings, and model integration patterns. (Required).

• Strong grasp of regulatory, security, and risk considerations for AI systems. (Required).

• Ability to run lightweight prototypes (Python, notebooks, no-code tools). (Preferred).

• Financial services experience—especially in regulated, high-risk domains. (Preferred).

Soft skills

• Delivery of high-impact AI features with clear business outcomes. (Required).

• Strategic communication and stakeholder alignment skills. (Required).

• Reduced operational risk through strong guardrails and architecture. (Required).

• High stakeholder adoption and satisfaction with AI products. (Required).

WE VALUE YOUR IMPACT

Your contribution matters, and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you offer. But we know that rewards go beyond numbers.

• We enable our teams to go further through global opportunities and broad career paths.

• Flexibility that works. Enjoy hybrid work models—some days remote, some days in-person with your team—along with flexible schedules.

• Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com)

• Competitive rewards. Receive a very competitive salary with performance-based bonuses, which motivates you to continue growing with us.

• Economic advantages. Take advantage of preferential banking terms, special interest rates on loans, life insurance, and more.

• Your health is our priority. Through BeHealthy, our global wellness program, we promote holistic wellness.

• We know that family is everything. That's why we offer child care support and family programs tailored to every stage of life.

• Always by your side. Access Santander Contigo, our program for employees and their families that offers legal, emotional and administrative advice services.

• Extra benefits. Gym/WellHub membership, medical centers in some of our facilities, meal allowance, parking, shuttle service from various points in Madrid, as well as discounts and exclusive offers for Santander employees. And that's just the beginning—we'll tell you more when you join!

We're here to keep you motivated, help you reach your goals, and celebrate your progress every step of the way.

LOCAL COMPLIANCE

Santander is proud to be an organization where there are equal opportunities regardless of age, gender, disability, marital status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

WHAT TO DO NEXT?

If this sounds like a position you're interested in, apply.

READY TO TAKE THE NEXT STEP ON YOUR JOURNEY?

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