We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Meet Your Team:

At SAP, we're passionate about helping our customers achieve their business goals through innovative technology solutions. The D&AI Customer Success team is at the forefront of this mission, working closely with customers to ensure they get the most value out of our platform. We are a collaborative, results-oriented team that thrives on solving complex challenges and making a real impact on our customers' success.

What you'll do

The Data & AI (D&AI) Customer Success Manager (CSM) will proactively engage with an assigned portfolio of customers to drive them to leverage D&AI to integrate, manage, and analyze business data, fueling AI with trusted, context-rich information.

The D&AI CSM will build relationships with technical decision-makers to ensure that SAP customers' consumption of D&AI Cloud services aligns with SAP's Intelligent Enterprise strategy. The D&AI CSM will also engage customers to activate their initial adoption, promote retention, and foster loyalty.

As the D&AI-CSM Senior Advisor, your primary responsibilities will include:

• Partnering with customers to sustainably increase their consumption of SAP Data & AI (D&AI) services and coordinating activities with the Account Team by building out a joint outcome-based plan and driving a mutual understanding of IT architecture and business value
• Understanding the big picture, delivering expertise in digital transformation, and advising on technical and business architectures
• Serving as the primary SAP D&AI strategic point of contact and orchestrating success resources across SAP and customers by leveraging assets of the SAP D&AI engagement model
• Analyzing your customer's technical needs and executing consumption plans for your assigned customers
• Providing recommendations and preparing the customer to make the best use of the solution, in alignment with SAP's strategy and roadmap
• Acting as a voice of the customer to internal SAP stakeholders
• Collaborating with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners  
• The D&AI-CSM Senior Advisor may also be assigned to fulfill a customer's premium subscription services

What you bring

• 5-6 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting
• Foundational knowledge of Analytics Solution and/or public cloud platforms (PaaS)
• Excellent understanding of one or more areas of the SAP D&AI portfolio: SAC, BDC, BW, etc.
• Professional experience with implementing cloud initiatives
• Multi-lingual skills are a plus, depending on the region
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
• Excellent verbal and non-verbal communication skills
• Excellent analytical skills

Education

• Bachelor's degree or equivalent

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 446811  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

Job Segment: ERP, SAP, Cloud, Senior Product Manager, Technology, Operations, Customer Service