We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you'll build-

In your role you will 

• Architect and deliver AI use cases for the CX sales and Service Cloud Platform.
• Drive AI change management and enablement.
• Define and execute our internal AI strategy and roadmap.
• Identify, assess, and prioritize high-impact AI use cases.
• Technically lead and mentor a team of AI Experts and AI Developers while maintaining strong hands-on coding and prototyping.
• Drive SAP’s thought leadership in enterprise Agentic AI through
• Drive responsible AI governance (policies, risk management, privacy, security and audit readiness).

What you bring-

• Strong AI foundations incl. GenAI, LLM concepts (transformers, prompting, RAG, function-calling, fine-tuning, adapters).
• Enterprise Architecture for AI: APIs, Microservices, Security & Integration.
• Agentic AI concepts and protocols (Model Context Protocol, Agent-to-Agent protocol, Agent Communication Protocol)
• DevOps and MLOps practices.
• Strong programming skills in Python.
• Strategic planning and portfolio management (including business case development, efficiency gains, total cost of ownership et al).
• Executive communication and influence: Clear and concise writing for stakeholder communication (strategy papers, decision memos et al).

Where you belong-

SAP Sales Cloud empowers sales teams to engage with customers throughout their buying journey in a more meaningful way. It provides insights to improve productivity and sales performance. SAP Service Cloud offers a personalized customer service before, during, and after a purchase. It strengthens omnichannel engagement and service support and it resolves customer requests faster. Within the CX Sales cloud Service Cloud business unit the Extensibility and Flexibility Unit provides tools/Infrastructure for In-App and Side by Side Extensibility . Using the offerings for End User, Key users, Partner Development Infrastructure, Workflows ,Customers can Extend the existing solutions and using the Infrastructure build Custom Solutions as well To reinforce our market leadership, we continue improving our Strategic Solution offering using latest technologies and in-line we are now complete Cloud Native and now fast track on AI.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442969  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

Job Segment: Cloud, ERP, Information Technology, IT Architecture, Developer, Technology