About the Role:

Grade Level (for internal use):

S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.

For more information, visit www.spglobal.com/mobility.

The Team:

We are seeking a highly skilled and collaborative Director of Salesforce Platform, Innovation & Commercial Delivery to lead the strategic roadmap and operational execution of our Salesforce ecosystem. This role manages multi-geography teams, oversees complex delivery models, and serves as a primary liaison between business stakeholders and technical pods to ensure the platform delivers measurable commercial value while adhering to enterprise governance, security, and compliance standards.

A core mandate is to transform Salesforce from a “system of record” into a proactive, AI-driven “system of engagement”—integrating AI agents, automation, and third-party tools so Salesforce remains the indispensable core of our global commercial organization.

Responsibilities and Impact:

The “Next-Gen” Platform Vision (AI-Driven System of Engagement)

• AI transformation: Lead the strategy and deployment of Agentforce and autonomous AI agents to automate routine commercial workflows, enhance lead scoring, and provide real-time coaching to sales teams.

• Platform evolution: Drive the transition from traditional CRM usage to a modern, data-driven environment leveraging predictive analytics and Generative AI.

• Commercial core strategy: Position Salesforce as the primary tool for the commercial organization by delivering insights that directly impact revenue growth, productivity, and customer outcomes.

Platform Strategy & Roadmap Ownership

• Roadmap ownership: Collaborate with Head of Commercial Platforms to define and lead a 12–24 month CRM roadmap aligned to commercial strategy, prioritizing multi-market value delivery and platform standardization.

• Strategic advisory: Act as a primary expert providing strategic oversight to ensure program delivery aligns with core business objectives and investment priorities.

• Continuous improvement: Drive ongoing platform enhancements through automation and evaluation of new Salesforce clouds, features, and AppExchange solutions.

Strategic Integration & Ecosystem Innovation

• Tool orchestration: Oversee seamless integration with the broader commercial tech stack (e.g., marketing automation, data warehousing etc) to create a unified user experience. Collaborate with Commercial Platform Core Infrastructure and Data team to ensure smooth renewal integration process.

• Innovation scouting: Continuously evaluate emerging AppExchange solutions and third-party tools to keep the platform current and differentiated.

• Data synthesis: Partner with IT and Commercial Platform Core Infrastructure and Data team to create a Data Cloud enabling a 360° customer view that empowers commercial decision-making.

Program Delivery, Governance & Accountability

• Program governance: Own program governance execution to deliver strategic value, including recovery plans for key accounts/programs when needed.

• Risk & scope management: Proactively identify, assess, and manage risks, dependencies, and scope; translate technical issues into clear business impacts and tradeoffs.

• Executive stakeholder management: Build trust with senior leaders; define success metrics and demonstrate platform ROI through Steering Committees and executive forums.

Team Leadership & Development

• Leadership & mentoring: Lead and mentor a diverse team of Salesforce professionals, including Developers, DevOps, QAs, and Architects.

• Team building: Attract, retain, and develop top talent; delegate effectively and create an inclusive, high-performance culture across geographies.

• Coaching: Provide ongoing feedback and growth opportunities that improve delivery quality, team engagement, and career progression. Foster a culture of continuous learning, professional growth, and accountability.

• Resource Allocation: Manage resource allocation and capacity planning to ensure project timelines are met.

Quality, Governance & Compliance

• Global Standards Alignment: Act as the primary liaison to the Governance Center of Excellence (CoE) for Commercial Platforms, ensuring all Salesforce initiatives adhere to enterprise-wide architectural and data standards.

• SOX Compliance: Maintain rigorous internal controls for financial reporting. Ensure that the SDLC, change management processes, and user access reviews are fully SOX compliant and audit-ready.

• Release Governance: Collaborate with Scrum teams, QA & DevOps to establish rigorous testing protocols (UAT, Regression, Integration) and maintain a "clean" production environment through strict release gates.

• Security & Privacy: Ensure all configuration and development follow the principle of least privilege and comply with global data privacy regulations (GDPR/CCPA).

Knowledge, Skills & Abilities

Technical & Professional Expertise

• Salesforce portfolio: Deep knowledge of Salesforce capabilities across Sales, Service, Marketing, Data Cloud, Industries, and Agentforce (as applicable).

• AI & automation: Strong understanding of Salesforce AI (Agentforce/Einstein) and how to design, deploy, and govern autonomous agents and automations.

• Enterprise systems: Strong grounding in enterprise administration, role/security models, and integration best practices.

• Integration patterns: Strong grasp of API-led connectivity and middleware for deep integrations with third-party tools.

• Methodology: Demonstrated mastery of program delivery methodologies (Agile, Hybrid), including governance, planning, and predictable execution.

Behavioral Competencies

• Cultural agility: Effectively adapts communication and leadership style across cultures and geographies.

• Emotional intelligence: Navigates relationships and conflict with empathy, diplomacy, and clarity.

• Problem solving: Analyzes complex situations, asks incisive questions, and produces creative, informed solutions.

• Integrity & accountability: Operates with professionalism and a strong “do the right thing” mindset for clients, stakeholders, and teams.

• Resilience: Performs under pressure and helps others stay focused and effective during high-stakes delivery.

What We are looking For:

Required Skills & Experience

• Experience: 8-10 years of professional experience, with significant leadership exposure in the Salesforce ecosystem;

• Proven Leadership: 5+ years of experience managing technical teams in an agile environment.

• Delivery leadership: Proven track record managing multi-geography teams and complex delivery models.

• Platform Expertise: Deep understanding of the Salesforce ecosystem (SFDC certifications are a strong plus)

• Innovation track record: Demonstrated success leading a major platform transformation and/or large-scale AI implementation.

• Communication: Exceptional written and verbal communication; ability to simplify complex technical concepts into compelling business narratives for diverse audiences.

• Education: Bachelor’s degree in Computer Science, IT, Business, or related field (required).

• Certifications: Project Management certification (PMP, PgMP, PMI-ACP, Prince2, or equivalent) is preferred.

• Analytics: Experience with Data Cloud and TCRM (or comparable BI/analytics) to drive advanced commercial insights.

• Agile Mastery: Expert knowledge of Scrum/Kanban methodologies and Jira/Confluence.

Technical & Architectural Acumen

• Governance Knowledge: Strong experience working within a formal CoE structure and maintaining compliance in a regulated (SOX) environment.

• Ability to hold high-level technical discussions with Architects regarding integration patterns (APIs, ETL) and data modeling.

• Understanding of modern Salesforce development workflows (SFDX, Git-based version control).

• Experience managing the full Software Development Life Cycle (SDLC) from discovery to post-deployment support.

What Success Looks Like (Examples)

• A published, stakeholder-aligned 12–24 month roadmap with clear value cases and measurable outcomes.

• Salesforce adoption shifts from “logging activity” to AI-assisted execution (guided selling, automated workflows, proactive insights).

• Improved commercial KPIs (examples): conversion rates, pipeline hygiene, forecast accuracy, quote cycle time, onboarding speed, case resolution.

• Strong governance: predictable releases, reduced risk/technical debt, and durable compliance controls. 100% adherence to SOX controls and successful internal/external audits.

• Velocity: Predictable and increasing team delivery speed.

• Stability: Reduction in post-release bugs and platform downtime.

• Business Alignment: High stakeholder satisfaction scores regarding the delivery of requested features.

• Org Health: Measurable reduction in technical debt and improved performance of the Salesforce instance.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information, visit www.spglobal.com/mobility.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

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