Vanguard is hiring a Lead Data Analyst in our Digital Analytics group. This team focuses on driving results through advanced analytics supporting Web Channel, Automation and Digitization, Wealth Management and Financial Planning, Conversational Channels (Chatbot, Voicebox, etc.), Call Center Technology (call routing and agent support technology), and our Profile and Account Settings Team all in support of our Personal Investor area.

In this role you will leverage analytics to surface insights of client behavior, satisfaction, and digital containment to influence product decisions and roadmap for the benefit of our clients.

What it takes:

• Minimum of seven years related data analysis/science work experience
• Undergraduate degree (advanced degree preferred)
• Coding knowledge in SQL and Python
• Experience with data storytelling through visualization
• Experience in designing and executing end to end experiments

In this role you will:

• Lead engagement with internal partners to understand business strategy, questions, and goals. Bring structure to business requests, translate requirements into an analytical project approach, and complete analyses.
• Acquire and compile structured and unstructured data and verify its quality, accuracy, and reasonableness.
• Perform amd lead analyses of historical data to surface trends and insights using advanced analytical methods.
• Prepare and deliver expert visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.
• Develop, own, and manage recurring analytic or reporting processes.
• Mentor, coach, train, and develop senior data analysts. Proactively expand knowledge of business and analytics and shares with team members.
• Share and document best practices.
• Participate in special projects and perform other duties as assigned.

*This role is NOT open to sponsorship or candidates that will may require sponsorship in the future

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.