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Technology Support Analyst
at Macquarie
JuniorNo visa sponsorshipiOS/Android Mobile Development
Posted 8 hours ago
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- Compensation
- Not specified
- City
- Mexico City
- Country
- Mexico
Currency: Not specified
Provide essential technology support to keep Macquarie employees connected and productive, including end-user computing services, telephony systems (Cisco and dealer voice), and mobile devices across Apple and Android. You will deliver timely updates to customers and stakeholders during high-impact incidents and collaborate with second- and third-level technology teams to resolve complex issues. This role supports hybrid working and requires three days per week on-site at the advertised location, with an office in Mexico City.
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Technology Support Analyst
Additional office locations
Mexico City
Job ID
20110
Date
14-Jan-2026
Permanent - Full time, Junior
Job category
Operations
Join a team whe
re collaboration and support are at the heart of everything we do. In this role, you’ll play a critical part in ensuring seamless technology experiences for our people, enabling them to deliver at their best. From managing end-user computing and telephony to resolving complex issues alongside specialist teams, you’ll be at the forefront of keeping our operations running smoothly. This is an opportunity to combine your passion for technology with problem-solving in a dynamic, fast-paced environment—while being part of a global organisation that values innovation and empowers you to shape what’s possible.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
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You will provide essential technology support that keeps our people connected and productive. You will manage key end-user computing services, including telephony systems (Cisco and dealer voice) and mobile devices across Apple and Android platforms. You will deliver timely updates to customers, stakeholders, and management during high-impact incidents, ensuring transparency and confidence. Collaborating closely with second and third-level technology teams, you will resolve urgent or complex issues, helping maintain operational resilience and a seamless user experience.
While Macquarie offers hybrid working for many of our roles, this role does require 3 days a week in our advertised location.
What you offer
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- Passion for technology and delivering innovative solutions that exceed customer expectations
- Strong communication and stakeholder management skills, with the ability to present ideas and generate buy-in
- Ability to balance high-volume productivity demands with analytical troubleshooting and problem resolution
- Resilience and adaptability in a fast-paced, constantly evolving environment
- Preferred education in computer science, engineering, or equivalent experience
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
About Macquarie Asset Management
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Macquarie Asset Management is a leading global asset manager, trusted by institutions, individuals and communities to responsibly manage $A720 billion in assets. MAM provides clients with a diverse range of investment solutions that seek to deliver superior risk-adjusted returns.
All figures as at 31 September 2025, excluding assets acquired by Nomura on 1 December 2025.
Empowering all kinds of bright and driven people
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We are committed to providing an inclusive environment for all that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.
