What you’ll be doing: We are looking for an IT Tech Lead / Delivery Manager, this role must ensure: Full accountability of the project(s) throughout the entire life cycle, including user needs, communication, finance, build, transition, operations, support, security, continual improvement, and decommissioning ensuring service delivery excellence and adherence to governance and controllership Ensuring the sustainability and the cost efficiency of its projects with the primary target to deliver value for the Group. She/he ensures service technical and delivery excellence within the scope She/he must identify what processes and what architecture capabilities his product will be contributing to. The role supports Sales, Marketing and Distribution department eCommerce teams from the formalization of a cultural vision to the definition of a strategy to the creation, communication, and implementation of operational actions. The role works in close collaboration with other transformation initiatives to promote, support and anchor this culture change. This role will be a key transformative asset for eCommerce activity: People focused; creating an environment to foster a committed and engaged high-performing team of professionals, continually enhancing their knowledge and skills. Lead IT communications, ensuring the appropriate quality, accuracy and frequency of all communications. Works in partnership with the business product owner in the definition and delivery of the product vision and roadmap, and in creating buy-in for the product vision and roadmap both internally and with key external partners. By gaining a deep understanding of customer experience, identifies and fills product gaps and generates new ideas that improve both the product and customer experience to drive growth. Working with the business functions to scope and priorities activities based on business and customer impact across all projects under the scope. Maintain a trusted relationship with key business stakeholders as the key IT contact point for the project. Working in partnership to set and achieve product goals to assist in achieving the product vision. Assisting in backlog prioritization, ensuring that initiatives align with the technology that provides maximum return on investment, and directing IT strategy in support of the overall product strategy. Ensure the product squads meet their delivery commitments, taking proactive corrective action where necessary. Deliver required quality of service by proactively ensuring all IT product squads are successfully managing individual IT products and coordinating the delivery of discrete deliverables from multiple IT product teams to deliver complete business solutions. What you’ll bring: MS/BS degree in Computer Science, Engineering or equivalent Minimum 10 years experience Deep experience in Agile Methodologies and frameworks (Scrum, Kanban, …), including scaled agile frameworks like LeSS Technical knowledge of Java, Springboot, React, Liferay (or other CMS's), Salesforce, API design, microservices architectures, relational databases Strong leadership and stakeholder management skills Ability to analyze and understand both technical and business documentation and deduce valid requirements which can be translated into viable products Ability to work under pressure, to be able to quickly identify shifting priorities and provide concise communications to appropriate parties Fluent English and Spanish. French is a plus. To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)