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Mule Soft Architect
at Capgemini
Tech LeadNo visa sponsorshipJava
Posted 5 days ago
No clicks
- Compensation
- Not specified
- City
- Not specified
- Country
- India
Currency: Not specified
Role focuses on designing and delivering MuleSoft integration solutions as an architect for Capgemini in Hyderabad. You will work with service delivery managers to ensure contractual targets and service levels are met, while identifying opportunities for improvement. The role involves understanding client business needs, performing trend and root-cause analyses, and contributing to get-well plans and value-added enhancements. You will contribute to reporting and ensure quality checks are in place as part of ongoing service delivery.
Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Job Description - Grade Specific
Service Delivery Lead - Contribute to the management of day-to-day in-scope services to ensure they perform to contractual targets (SLAs and/or KPIs). You are gaining a thorough understanding of the clients business and can identify areas for service improvement and value-add where appropriate. SDM help identify areas where quality checks are not in place, and raise recommendations for get-well plans. SDM construct trend analysis, root cause analysis and other requested reports.
