The opportunity

• Guidewire Claim Centre Support Manager with minimum experience level of 9+ years.

Your key responsibilities

• Guidewire PolicyCenter Support and Maintenance (Manager 9+ years) who has the prior experience to manage support projects.
• Responsible for designing, building, supporting, and performing defect fixes.
• Performing Root Cause Analysis and provide fixes.
• Enhancements and code changes.
• Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis.
• Proactive monitoring.
• Manages the Guidewire PC Configuration & Integration.
• Designs, modifies and implements Guidewire product suite.
• Should be able to manage the key SLA’s and KPI’s for the successful execution of project.

Skills and attributes for success

• Deep understanding of Guidewire framework Policy Centre, implementation, architecture and components
• Must have Guidewire PolicyCenter 9.0 version + technical/functional/cloud certification.
• Well versed in development streams - Configuration/Integration/Both
• Hands on experience in Java/J2EE like web services, API integration.
• Experience in production support activities like queue management, plug-in related issues, batch file generations.
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Have exposure to working in shifts and on-call support.
• Should have worked on incident management and problem management.
• Should have idea on SDLC life cycle along with release planning and management.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or WebSphere/WebLogic

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.