Lead and guide a technical team by offering technical coaching and advisory support, it’s a big challenge with big impact. You were made for this. 

As a Senior Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking Banking Personalization and Insights Team, you will play a crucial role in an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. Your contributions and capabilities will promote significant business impact, as you apply your deep technical expertise and problem-solving skills to address a wide range of challenges across various technologies and applications.

The Consumer & Community Banking division at Chase provides customers with a comprehensive range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. As a market leader in U.S. credit card sales and deposit growth, we offer the most widely used digital solutions and consistently rank first in customer satisfaction.

Job responsibilities

• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Lead teams to deliver engineering solutions that have direct business and customer impact, ensuring projects are completed on time and within budget. 
• Collaborate with product, architecture, and other engineering teams to define scalable and high-performance technical solutions.
• Apply deep technical expertise to design extensible and scalable systems, while coaching and developing both individuals and teams.
• Ensure the team’s work aligns with compliance standards, service level agreements (SLAs), and business requirements to achieve initiative objectives. Anticipate the needs and dependencies of broader teams.
• Identify and address issues to execute the book of work, escalating concerns as necessary.
• Proactively maintain high standards of operational excellence for production systems and encourage the development of new technological methods and techniques within the team.
• Coach the agility lead and team to effectively implement and leverage agile practices.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience
• Hands-on coding experience with Java or Python, SQL with up-to-date coding skills. 
• In-depth knowledge and experience in at least two of the following areas, with developing expertise in the others:
  • High-throughput, low-latency microservice development using AWS services such as EKS, ECS, Fargate, and ELB.
  • Near real-time stream processing with services like Kinesis, Flink, ECS, and EKS.
  • High-volume feature engineering with systems such as Ray or Spark.
  • Strong background and experience in agentic systems.
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security and Practical cloud native experience
• Proven experience leading at least two scrum teams of technologists, with the ability to guide and coach teams to achieve goals aligned with strategic initiatives.
• Demonstrated experience in hiring, developing, and recognizing talent.

Preferred qualifications, capabilities, and skills

• Experience with recommendation and personalization systems
• Experience working at code level
• Strong soft skills, including presenting, negotiating, mentorship, and stakeholder management.