Application Support Analyst
at Societe Generale
Posted 2 days ago
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- Compensation
- Not specified
- City
- Not specified
- Country
- Canada
Currency: Not specified
This Application Support Analyst role sits within a regional banking operations team that oversees US-based real-time payment applications connected to Fedwire and Chips. You will provide technical and functional (level 2/3) support, solve production issues, and build automated monitoring tools and reports. You will participate in post-deployment testing, build new features, and help improve CI/CD practices, while coordinating with stakeholders and adhering to ITIL and regulatory requirements. The position requires at least 3 years in related support roles and offers a hybrid on-site/remote arrangement in Montreal with shift/on-call rotation.
This is a central and dynamic position, and you will be part of a regional diverse team that oversees US based real-time payment applications that are directly connected to Fedwire and Chips. There are currently 6 members on this team including your manager: 3 Java Developers and 2 Production Support Analysts. In this role you will gain in-depth exposure to both the business and technology aspects of our Payment team.<\/p>
We look for business partnerships to undertake complex challenges, and we take pride in the value we create. For us, SQL and Java are just languages to express our ideas. We have the freshness and passion of FinTech tackling the challenges of a major international bank. We believe that all team members require a thorough understanding of all aspects of the software development cycle and the business in which our software operates.<\/p>
TECHNICAL STACK:
JAVA \u2502 SQL \u2502 Python \u2502 Selenium \u2502PowerShell \u2502 GIT \u2502 Jenkins \u2502Docker \u2502Kubernetes \u2502Unix\/Linux<\/p>
In this role, you will oversee the following missions:<\/p>
\u2022\u00a0\u00a0\u00a0\u00a0Providing technical and functional support (level 2 and 3) for our Payment applications, solving production system issues and reporting incidents to the appropriate chain of command.
\u2022\u00a0\u00a0\u00a0\u00a0Developing applications to automate manual operational tasks as well as build custom, real-time, monitoring tools and reports.\u00a0
\u2022\u00a0\u00a0\u00a0\u00a0Performing post-deployment testing of new releases (quality assurance).\u00a0
\u2022\u00a0\u00a0\u00a0\u00a0Building and developing new features.\u00a0
\u2022\u00a0\u00a0\u00a0\u00a0Helping the team to improve the CI\/CD practices and to automatize tasks.\u00a0
\u2022\u00a0\u00a0\u00a0\u00a0Communicating with different stakeholders in connection with applications failures, document and track case study issues and create remediation plans.\u00a0
\u2022\u00a0\u00a0\u00a0\u00a0Having a good understanding of the regulated environment you will operating in.\u00a0
\u2022\u00a0\u00a0\u00a0\u00a0Having a good understanding of the business requirements and optimize future procedures, with respect to our internal standards and ITIL processes.
\u2022\u00a0\u00a0\u00a0\u00a0Taking part to the projects and the transversal tasks of the service.\u00a0
\u2022\u00a0\u00a0\u00a0\u00a0Willing to work on a shift and on-call rotation, with occasional weekend requirements.<\/p>
SKILLS AND QUALIFICATIONS:<\/p>
Competencies:
\u2022\u00a0\u00a0\u00a0\u00a0At least 3 years in an Application Support \/ Production Support \/ DevOps Support position.
\u2022\u00a0\u00a0\u00a0\u00a0University degree in computer science, DEC or equivalent technical Certifications
\u2022\u00a0\u00a0\u00a0\u00a0Ability to work in a fast-paced, complex work environment.
\u2022\u00a0\u00a0\u00a0\u00a0Given the nature of our business, ability to work under pressure.
\u2022\u00a0\u00a0\u00a0\u00a0Effectively manage the customer relationship with the end-user community.\u00a0
\u2022\u00a0\u00a0\u00a0\u00a0Good understanding of the Agile and Continuous delivery.
\u2022\u00a0\u00a0\u00a0\u00a0Strong analytical and problem-solving skills.\u00a0
Technical Must Have:
\u2022\u00a0\u00a0\u00a0\u00a0Comfortable working on UNIX\/Linux and Windows environments
\u2022\u00a0\u00a0\u00a0\u00a0Prior work experience or desire to further develop Java Programming skills
\u2022\u00a0\u00a0\u00a0\u00a0Prior experience in test driven environments
Bonus skills:
\u2022\u00a0\u00a0\u00a0\u00a0Experience in payments (SWIFT, Montran, Ach Plus, Fedwire, Chips)
\u2022\u00a0\u00a0\u00a0\u00a0IBM MQ Series
\u2022\u00a0\u00a0\u00a0\u00a0Previous experience with a real-time interface design.\u00a0
\u2022\u00a0\u00a0\u00a0\u00a0Knowledge of Capital Market and Investment Banking Activities.
LANGUAGE: French, English
Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.\u00a0<\/p>Profile required
LANGUAGE:\u00a0<\/strong><\/p> Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.<\/p>Why join us OUR BENEFITS:<\/strong><\/p> WHAT WE DO DIFFERENTLY AT SOCI\u00c9T\u00c9 G\u00c9N\u00c9RALE<\/strong><\/p> Competitive compensation & benefits offering, including but not limited to:<\/p> Fully sponsored virtual\u202fhealthcare assistance\u202fand\u202fEmployee Assistance Program\u202fto you and your immediate family<\/p> Various Employee Resource Groups\u202f(ERG) to engage with\u202fsuch as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.<\/p> Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.<\/p> OUR CULTURE:\u00a0<\/strong> D&I:\u00a0<\/strong> For more information about our D&I initiatives, please visit this link (https:\/\/americas.societegenerale.com\/en\/careers\/get-know-diversity\/)<\/p> HYBRID WORK ENVIRONMENT:<\/strong> This is a central and dynamic position, and you will be part of a regional diverse team that oversees US based real-time payment applications that are directly connected to Fedwire and Chips. There are currently 6 members on this team including your manager: 3 Java Developers and 2 Production Support Analysts. In this role you will gain in-depth exposure to both the business and technology aspects of our Payment team. We look for business partnerships to undertake complex challenges, and we take pride in the value we create. For us, SQL and Java are just languages to express our ideas. We have the freshness and passion of FinTech tackling the challenges of a major international bank. We believe that all team members require a thorough understanding of all aspects of the software development cycle and the business in which our software operates. TECHNICAL STACK: In this role, you will oversee the following missions: • Providing technical and functional support (level 2 and 3) for our Payment applications, solving production system issues and reporting incidents to the appropriate chain of command. SKILLS AND QUALIFICATIONS: Competencies: LANGUAGE: Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States. OUR BENEFITS: WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE Competitive compensation & benefits offering, including but not limited to: Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc. Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know. OUR CULTURE: D&I: For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-diversity/) HYBRID WORK ENVIRONMENT:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https:\/\/americas.societegenerale.com\/en\/careers\/get-know-culture\/)<\/p>
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:<\/p>
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. \u00a0Hybrid work arrangements vary based on business area. \u00a0The applicable business lines will determine and communicate the work arrangements that best meet their business needs.<\/p>","identifier":{"@type":"PropertyValue","name":"Recruitment Societe Generale","value":"25000MGG"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Montreal","addressCountry":"Canada"}}} window.dataLayer = window.dataLayer || []; var aData = { customVarPage1: "Application Support Analyst", customVarPage2: "Montreal", customVarPage3: "Permanent contract", customVarPage4: "25000MGG", customVarPage5: "SG MONTREAL SOLUTION CENTER 2 INC.", customVarPage6: "Banking operations processing", customVarPage7: "2025/10/28" } window.dataLayer.push(aData); Application Support Analyst
Responsibilities
JAVA │ SQL │ Python │ Selenium │PowerShell │ GIT │ Jenkins │Docker │Kubernetes │Unix/Linux
• Developing applications to automate manual operational tasks as well as build custom, real-time, monitoring tools and reports.
• Performing post-deployment testing of new releases (quality assurance).
• Building and developing new features.
• Helping the team to improve the CI/CD practices and to automatize tasks.
• Communicating with different stakeholders in connection with applications failures, document and track case study issues and create remediation plans.
• Having a good understanding of the regulated environment you will operating in.
• Having a good understanding of the business requirements and optimize future procedures, with respect to our internal standards and ITIL processes.
• Taking part to the projects and the transversal tasks of the service.
• Willing to work on a shift and on-call rotation, with occasional weekend requirements.
• At least 3 years in an Application Support / Production Support / DevOps Support position.
• University degree in computer science, DEC or equivalent technical Certifications
• Ability to work in a fast-paced, complex work environment.
• Given the nature of our business, ability to work under pressure.
• Effectively manage the customer relationship with the end-user community.
• Good understanding of the Agile and Continuous delivery.
• Strong analytical and problem-solving skills.
Technical Must Have:
• Comfortable working on UNIX/Linux and Windows environments
• Prior work experience or desire to further develop Java Programming skills
• Prior experience in test driven environments
Bonus skills:
• Experience in payments (SWIFT, Montran, Ach Plus, Fedwire, Chips)
• IBM MQ Series
• Previous experience with a real-time interface design.
• Knowledge of Capital Market and Investment Banking Activities.
LANGUAGE: French, English
Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States. Profile required
Why join us
Business insight
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable business lines will determine and communicate the work arrangements that best meet their business needs. Diversity and Inclusion
We strive to write our postings as inclusively as possible. If, however, one gender is used alone in this display, it designates persons of all gender identities.
