Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Location: KAFD, Riyadh  

Hours of work: 40 hours per week  

Education requirement: Degree or equivalent qualification/experience  

Experience requirement: Minimum 5  years in SaaS, Consulting or Technology environment  

Benefits: Private medical insurance; Employee stock purchase plan; Holiday & global well-being days; Allowances plus many more.  

Application start and end date: Starting day month for approx. 4-6 weeks.  

The Opportunity

What you'll Do

• Be a central point of contact while ensuring high levels of customer satisfaction

• Maintain regular communication with external and internal teams, managing expectations

• Engage with Director and VP-Level executives to translate business needs into technical and operational plans

• Coordinate and drive efforts to optimise product performance and customer adoption

• Lead and guide customer through complex environment changes and upgrades

• Supervise the management of technical critical issues and customer concerns

• Share proactive notifications and recommendations of upcoming releases and possible impact

• Lead customer check-ins and participate in quarterly business reviews

• Deliver proactive status updates, deliverables and guidelines

• Continually develop both technical and soft skills individually

What you need to succeed

• Bachelor’s Degree in related field of the technical industry or equivalent experience

• At least ten years of full-time experience in consultative, development, customer support and/or related role in marketing technology

• Very strong written and verbal communication skills in English a must, and Arabic language would be advantageous

• Proven presentation skills, and experience organising and leading high-profile customer calls and meetings

• Demonstrable ability to adapt to new technologies and learn quickly

• Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies

• Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling

• Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.