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Mern Stack Lead
at Capgemini
Tech LeadNo visa sponsorshipJavaScript
Posted 5 days ago
No clicks
- Compensation
- Not specified INR
- City
- Bengaluru
- Country
- India
Currency: INR
Lead the MERN stack development efforts within Capgemini Bangalore, overseeing delivery of end-to-end services and ensuring alignment with contractual SLAs and KPIs. You will drive service improvements, perform trend and root-cause analyses, and provide reports to client stakeholders. Collaborate with clients and teams to identify value-added opportunities, ensure quality checks, and ensure timely delivery.
Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Job Description - Grade Specific
Service Delivery Lead Contribute to the management of day to day in scope services to ensure they perform to contractual targets SLAs andoror KPIs. You are gaining a thorough understanding of the clients business and can identify areas for service improvement and value add where appropriate. SDM help identify areas where quality checks are not in place, and raise recommendations for get well plans. SDM construct trend analysis, root cause analysis and other requested reports.
