• Managing and optimizing standardized, out-of-the-box ServiceNow processes according to demand, ensuring efficient and streamlined processes.
• Troubleshooting and resolving technical issues and defects related to ServiceNow processes.
• Collaborating with cross-functional teams to integrate ServiceNow with various business systems and applications and their interfaces, based on REST API technology.
• Assisting and guiding juniors of ServiceNow Support Operators.
• Creating and maintaining technical documentation.
• Being responsible for Operational stability, i.e. make sure that processes are adhered to and daily checks are carried out, including scheduled jobs monitoring and – if applicable – restarting and troubleshooting.

• Hands-on experience with ServiceNow experience as developer, business expert or similar.
• Understanding of ServiceNow architecture, principles and processes.
• Proficiency in ServiceNow configuration including workflows, business rules, UI policies and scripting
• Experience in ServiceNow Discovery and MID Server setup
• Hands-on experience with ServiceNow integrations using REST API.
• Excellent understanding of general IT infrastructure landscapes and technologies
• Understanding of ITIL, Automated Test Framework (ATF) and deployment processes
• Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
• Fluent English, advanced level of German is an advantage

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of 128 BGN monthly;
• 6 additional annual days off for exceptional circumstances;
• Employee assistance program for psychological, financial, and legal consultations;
• Multisport card;
• Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Work internationally; Work-life balance; Health& Dental Insurance; Multisport Card; 25 up to 31 annual paid leave; 6 Exceptional Days Off; Food vouchers; Employee assistance program; Children Summer Camp Contribution; Learning Platforms

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Service Now Developer in our flexhub team.

What is flexhub?

We are Commerzbank's internal delivery capability – a team of engineers, architects, analysts and experts working directly with business units. Unlike external consultancies, we are colleagues who stay. Based in Frankfurt, Sofia, and Łódź, we drive high-priority initiatives while building internal expertise that lasts.

What's in it for you:

Consulting variety meets corporate stability. You join different teams across the bank when your expertise is needed, then move on to the next challenge. This approach helps you build strong internal know-how and gives you the chance to contribute to meaningful work – one initiative at a time – without sales targets or utilization pressure. No selling. Just a consistent focus on engineering solutions that matter.

Apply now with your up-to-date CV in English!

Due to the high volume of applications, we contact only the candidates who best match the role requirements. If you do not hear from us within 14 days, please consider that we won't proceed with your application  at this stage.