MS-CRM Technical-Senior
at Ernst & Young
Posted 5 days ago
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- Compensation
- Not specified
- City
- Not specified
- Country
- India
Currency: Not specified
A hands-on Technical Consultant for Microsoft Dynamics 365 CRM, bridging business needs with technical implementation to deliver robust CRM solutions. You will gather and analyse requirements, map processes to D365 capabilities, and configure modules such as Sales, Customer Service, Marketing, and Field Service. You will develop and customize using JavaScript, HTML, C#/.NET, and build workflows, PCF controls, Canvas Apps, and integrations via Web APIs and Azure services. The role requires 5–10 years of experience and is based in Hyderabad.
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Job Title: D365 CRM Technical Consultant
Experience: 5–10 years
Special Requirement (Talent team should check this with all candidates and only those saying yes should be shortlisted) - The end client is one of the world's largest investment and customer asset management firms, offering candidates the opportunity to transition to a full-time role within the client company in the future. Interested candidates are encouraged to apply.
Role Overview:
We are seeking a skilled Technical Consultant with hands-on experience in Microsoft Dynamics 365 CRM. The ideal candidate will bridge the gap between business needs and technical implementation, leveraging the technical expertise to deliver robust CRM solutions.
Key Responsibilities:
- Consulting:
- Engage with stakeholders to gather and analyse business requirements.
- Map business processes to Dynamics 365 CRM capabilities.
- Configure CRM modules (Sales, Customer Service, Marketing, Field Service).
- Technical Development:
- Customize CRM using JavaScript, HTML, and Plugins.
- Design and implement Workflows, Custom Actions, and Business Rules.
- Develop and deploy PCF (PowerApps Component Framework) controls.
- Work with Virtual Tables to integrate external data sources.
- Build and maintain Canvas Apps for tailored user experiences.
- Integrate CRM with other systems using Web APIs and Azure services.
- Solution Design:
- Create scalable, secure, and maintainable CRM architectures.
- Optimize use of out-of-the-box features and identify areas for custom development.
- Support & Documentation:
- Provide training and support to end-users.
- Document technical specifications, configurations, and user guides.
Required Skills:
- Strong experience in Dynamics 365 CRM (Customer Engagement).
- Proficiency in:
- JavaScript, HTML, C#/.NET for plugin development.
- Power Platform: Canvas Apps, Power Automate, PCF.
- Dataverse, Virtual Tables, Custom Actions, Workflows.
- Azure Functions, Logic Apps, and API integrations.
- Excellent communication and problem-solving skills.
Following Qualifications will be a plus:
- Microsoft certifications in Dynamics 365 or Power Platform.
- Experience with Agile/Scrum methodologies.
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