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Specialist Software Engineer - Production Support - IT (Information Technology) - Bangalore, India

at Societe Generale

Mid LevelNo visa sponsorshipOther

Posted 19 days ago

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Compensation: Not specified
City: Bengaluru
Country: India

**Specialist Software Engineer (Production Support)** maintains IT infrastructure, ensuring optimal performance and compliance. Key responsibilities include deploying, documenting, and training on ITIL processes, monitoring KPIs/KRIs, and collaborating with stakeholders. Ideal candidates have 3-5 years of experience in ITIL v4 and tools like JIRA, Confluence, and BMC TrueSight. Strong process improvement mindset and crisis management skills are essential for this permanent position.

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Deploy, execute and improve Information Technology Infrastructure Library (ITIL) processes.<\/li>
Prepare and publish process documentation\/ process reports \/ Post Mortem \/ Service catalogue.<\/li>
Conduct workshops and trainings on ITIL\/Business Chain processes.<\/li>
Track, evaluate and highlight process\/prodution improvements and concerns.<\/li>
Monitor and correct process non-compliance.<\/li>
Generate Key Performance Indicator (KPI)s and Key Risk Indicator (KRI)s.<\/li>
Execute controls at defined time and accuracy.<\/li>
Follow-up on end to end business process\/ Business chain.<\/li>
Track Service Level Agreement [ SLA\u2019s].<\/li>
Regular co-ordination and communication with stakeholders.<\/li>
Crisis management and reporting<\/li>
Conduct high level analysis of the incidents\/tickets(identifying the error) reported and share the analysis with project team which can help them in their analysis.<\/li>
Having a high level understanding\u00a0 on the functional domain of the applications supported and perform root cause analysis of the issues reported<\/li>
Identify areas where automation can be implemented to reduce manual effort and improve response time.<\/li>
Creating a shared documentation with recurring issues with the workarounds suggested and steps for triaging on identifying the issues.<\/li>
Demonstrate over all knowledge on ITSM and ITRM topics<\/li>
Conducting post mortem analysis of high priority incidents.<\/li>
Improve system monitoring capabilities with appropriate tools and dashboards to reduce incident response time by 25%,<\/li><\/ul>Profile required
Profile Required:<\/strong><\/p>
- Minimum 4 years of experience<\/p><\/li>
- Certification of ITIL V4 foundation with strong knowledge of ITIL processes.<\/li>
- Excellent organizational and communication skills.<\/li>
- Proficient in MS Office.<\/li>
- Proven experience of coordinating and facilitating IT process deployment and quality improvement efforts.<\/li>
- Demonstrated experience of ServiceNow or any other Information Technology Service Management (ITSM) tools.<\/li><\/ul>Why join usBusiness insight
  A 100% owned subsidiary of European banking and financial services major Societe Generale (SG), Societe Generale Global Solution Centre (SG GSC) came into existence in 2000. Established as an offshore development centre in Bangalore, also having a presence in Chennai, SG GSC has 15 years of sustainable delivery expertise to its credit, and develops global best practices to promote the strategic objectives of the Societe Generale Group.<\/p>
  SG GSC possesses in-depth understanding of the business processes and cutting-edge technologies across domains of Societe Generale\u2019s diverse portfolio. We deliver best-in-class solutions to the Group\u2019s entities in the realm of corporate and investment banking, retail banking, specialized financing and insurance, private banking, and global investment management and services.<\/p>
  We place the highest importance on our employees and provide extensive opportunities for career progression and development. SG GSC conforms to the group diversity principles, and has a multi-cultural staff representing seven nationalities, and speaking 20 languages. Women comprise 25% of our workforce.<\/p>","identifier":{"@type":"PropertyValue","name":"Recruitment Societe Generale","value":"260009BG"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore","addressCountry":"India"}}} window.dataLayer = window.dataLayer || []; var aData = { customVarPage1: "Specialist Software Engineer - Production Support", customVarPage2: "Bangalore", customVarPage3: "Permanent contract", customVarPage4: "260009BG", customVarPage5: "SG Global Solution Centre", customVarPage6: "IT (Information Technology)", customVarPage7: "2026/05/08" } window.dataLayer.push(aData);
  
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  Specialist Software Engineer - Production Support
  
  IT (Information Technology)
  
  Apply
  Add to favorites
  
  Permanent contract
  
  Bangalore, India
  
  Hybrid
  
  Reference 260009BG
  
  Start date 2026/08/15
  
  Publication date 2026/05/08
  
  Responsibilities
  
  Deploy, execute and improve Information Technology Infrastructure Library (ITIL) processes.
  Prepare and publish process documentation/ process reports / Post Mortem / Service catalogue.
  Conduct workshops and trainings on ITIL/Business Chain processes.
  Track, evaluate and highlight process/prodution improvements and concerns.
  Monitor and correct process non-compliance.
  Generate Key Performance Indicator (KPI)s and Key Risk Indicator (KRI)s.
  Execute controls at defined time and accuracy.
  Follow-up on end to end business process/ Business chain.
  Track Service Level Agreement [ SLA’s].
  Regular co-ordination and communication with stakeholders.
  Crisis management and reporting
  Conduct high level analysis of the incidents/tickets(identifying the error) reported and share the analysis with project team which can help them in their analysis.
  Having a high level understanding on the functional domain of the applications supported and perform root cause analysis of the issues reported
  Identify areas where automation can be implemented to reduce manual effort and improve response time.
  Creating a shared documentation with recurring issues with the workarounds suggested and steps for triaging on identifying the issues.
  Demonstrate over all knowledge on ITSM and ITRM topics
  Conducting post mortem analysis of high priority incidents.
  Improve system monitoring capabilities with appropriate tools and dashboards to reduce incident response time by 25%,
  
  Profile required
  
  Profile Required:
  Minimum 4 years of experience
  Certification of ITIL V4 foundation with strong knowledge of ITIL processes.
  Excellent organizational and communication skills.
  Proficient in MS Office.
  Proven experience of coordinating and facilitating IT process deployment and quality improvement efforts.
  Demonstrated experience of ServiceNow or any other Information Technology Service Management (ITSM) tools.
  
  Business insight
  
  A 100% owned subsidiary of European banking and financial services major Societe Generale (SG), Societe Generale Global Solution Centre (SG GSC) came into existence in 2000. Established as an offshore development centre in Bangalore, also having a presence in Chennai, SG GSC has 15 years of sustainable delivery expertise to its credit, and develops global best practices to promote the strategic objectives of the Societe Generale Group.
  SG GSC possesses in-depth understanding of the business processes and cutting-edge technologies across domains of Societe Generale’s diverse portfolio. We deliver best-in-class solutions to the Group’s entities in the realm of corporate and investment banking, retail banking, specialized financing and insurance, private banking, and global investment management and services.
  We place the highest importance on our employees and provide extensive opportunities for career progression and development. SG GSC conforms to the group diversity principles, and has a multi-cultural staff representing seven nationalities, and speaking 20 languages. Women comprise 25% of our workforce.
  
  Diversity and Inclusion
  
  We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
  
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  Specialist Software Engineer - Production Support
  
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  Bangalore, India
  
  Hybrid
  
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  Specialist Software Engineer - Production Support

Specialist Software Engineer - Production Support

IT (Information Technology)

Apply

Add to favorites

Permanent contract

Bangalore, India

Hybrid

Reference 260009BG

Start date 2026/08/15

Publication date 2026/05/08

Responsibilities

Deploy, execute and improve Information Technology Infrastructure Library (ITIL) processes.
Prepare and publish process documentation/ process reports / Post Mortem / Service catalogue.
Conduct workshops and trainings on ITIL/Business Chain processes.
Track, evaluate and highlight process/prodution improvements and concerns.
Monitor and correct process non-compliance.
Generate Key Performance Indicator (KPI)s and Key Risk Indicator (KRI)s.
Execute controls at defined time and accuracy.
Follow-up on end to end business process/ Business chain.
Track Service Level Agreement [ SLA’s].
Regular co-ordination and communication with stakeholders.
Crisis management and reporting
Conduct high level analysis of the incidents/tickets(identifying the error) reported and share the analysis with project team which can help them in their analysis.
Having a high level understanding on the functional domain of the applications supported and perform root cause analysis of the issues reported
Identify areas where automation can be implemented to reduce manual effort and improve response time.
Creating a shared documentation with recurring issues with the workarounds suggested and steps for triaging on identifying the issues.
Demonstrate over all knowledge on ITSM and ITRM topics
Conducting post mortem analysis of high priority incidents.
Improve system monitoring capabilities with appropriate tools and dashboards to reduce incident response time by 25%,

Profile required

Profile Required:

Minimum 4 years of experience
Certification of ITIL V4 foundation with strong knowledge of ITIL processes.
Excellent organizational and communication skills.
Proficient in MS Office.
Proven experience of coordinating and facilitating IT process deployment and quality improvement efforts.
Demonstrated experience of ServiceNow or any other Information Technology Service Management (ITSM) tools.

Business insight

A 100% owned subsidiary of European banking and financial services major Societe Generale (SG), Societe Generale Global Solution Centre (SG GSC) came into existence in 2000. Established as an offshore development centre in Bangalore, also having a presence in Chennai, SG GSC has 15 years of sustainable delivery expertise to its credit, and develops global best practices to promote the strategic objectives of the Societe Generale Group.

SG GSC possesses in-depth understanding of the business processes and cutting-edge technologies across domains of Societe Generale’s diverse portfolio. We deliver best-in-class solutions to the Group’s entities in the realm of corporate and investment banking, retail banking, specialized financing and insurance, private banking, and global investment management and services.

We place the highest importance on our employees and provide extensive opportunities for career progression and development. SG GSC conforms to the group diversity principles, and has a multi-cultural staff representing seven nationalities, and speaking 20 languages. Women comprise 25% of our workforce.

Diversity and Inclusion

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.